Contour App on iPhone, & Samsung tablet
Two days ago our Contour app stopped working properly. We live in Santa Barbara, CA. The only channels we can watch are upper channels, such as 22,25, 57, 106, 1125. We can’t get any of the regular...
Forum Discussion
Hello MandLSB,
If there is an issue follow up on the ticket please let us know. Send an email to cox.help@cox.com include your full name, address, and the forum post link. We will reply back one we receive the email. Thanks
Karen
Cox Forum Support
If there is an issue follow up on the ticket please let us know. Send an email to cox.help@cox.com include your full name, address, and the forum post link. We will reply back one we receive the email. Thanks
Karen
Cox Forum Support
I followed up tonight. Spoke with Ken. He put me on hold and came back to tell me the ticket was placed in the wrong ?? Department?? Category?? The problem had been worked on, but needs to be escalated to level two. This is crazy! The ticket was written by a tier two agent. He said something about the que being backed up. It is now back where it should be with video application tier. Someone should contact me in the next day or two. Well, we will see. As of today the app still does not get my regular channels. Very disappointed in Cox.
In your response you tell me to send this link along in my email. How exactly am I supposed to do that? I don’t see that option.
