Recent Discussions
Competitive pricing and high-speed offering
Hello Cox Community, I am a resident of Gainesville, Florida, and I’ve noticed that Pavlov Media is offering a 1 Gbps fiber internet service for $69. This has caught my attention and likely that of other community members due to its competitive pricing and high-speed offering. Given this development, I am curious to know if Cox Cable has any plans to offer similar or competitive pricing and speed upgrades for our area. Many of us are interested in understanding whether Cox is looking to enhance its service to match or exceed the value proposition presented by Pavlov Media. It would be great to get some insights into any upcoming plans that might benefit customers in our region who are seeking faster internet speeds at a reasonable price point. Thank you for your attention to this matter. Best regards, Daniel S10Views0likes1CommentMotorola MB8611 connection drops frequently
Hello All, I've been using a Motorola MB8611 cable modem for about 6 months. It's been very reliable and hardly ever drops the connection. Over the past week my modem is rebooting a few times a day. Today it's been rebooting every 20 min. I made a call to Cox to check out the line. I asked the agent in tech support about outages. I was told there were no outages in my area. About two weeks ago Cox did an upgrade in my area. I'm wondering if that has something to do with it? Could a version of firmware been downloaded to the modem and now it's not compatible? I'm not able to view the firmware. I can't seem to connect to the modem. My modem is connected to a WiFi router. By the way, this is my modem. I did confirm that it works with Cox before purchasing. Cox activated it without issues. Any thoughts? suggestions? Thank in advance.8Views0likes1Commentsmtp.cox.net outgoing server not working
I just transitioned my Cox email to Yahoo! and it seems to have worked. However, I use the Mail application on my MacBook Pro, and I can no longer send mail through any of my email addresses (Gmail, Yahoo). It seems as this transition screwed up my outgoing server settings. What should the incoming AND outgoing server settings be? Thanks so much!24Views0likes1CommentHow to Use Cox e-mail Transitioned to Yahoo via Outlook ...
Just learned the details on how to do this - the instructions in e-mails we are getting are insufficient. Setting up yahoo account via link will only get you to the browser-based e-mail platform. This is required as the first step. Once this step is done, use these setting to set up Yahoo server in Outlook: POP access settings and instructions for Yahoo Mail | Yahoo Help - SLN4724 Old passwords will work using web-based Yahoo platform, but they will not work using outlook! New password is required to link Yahoo platform with Outlook - this is done this way: Open Yahoo page, and under Top Right-side point to You name letter next to e-mail icon and select Account - Overview Select Security - top 3rd from the left side. In the middle on the right side select: Generate and manage app passwords. Under App name enter Outlook. Yahoo will generate loooong password - Copy save it, as this will be the only time you will see it!! Paste this new password to Server Settings inside Outlook. This will link the outlook with Yahoo ... I hope this helps - it took me one hour with designated Yahoo help for Cox transition - 1-866-562-7250 Thyer are very knowledgeable and patient!1.4KViews2likes7CommentsNew Panoramic Wifi broadcasting two networks?
Just set up my Panoramic Wifi (Technicolor CGM4331) and configured it to use the same network name/password as my prior Orbi mesh network. I have turned off all Orbi devices - the only modem or router in the house now is the single CGM4331 device. Most of my devices automatically connected, which is why I chose the same name/credentials. No issue there. My mobile devices now see two available wifi networks to pick from: One using the old network name (we'll call it OldNetwork) and one labeled "CoxWiFi". Both are showing as WiFi6. Both disappear if I turn off the CGM4331. OldNetwork shows as secured, and I have to put in my password to access it. CoxWiFi shows as unsecured, however it wants me to log in with my Cox account credentials to access it. Both appear to have similar speeds per the mobile device settings, and neither is labeled 2.4 GHz or 5.0 GHz which was my first thought. Why is the CGM4331 broadcasting a second identical-seeming WiFi network under CoxWiFi name with different login settings from my existing "primary" WiFi network? How do I shut it down/secure it/combine it with the existing network?34Views0likes2CommentsSuccessful Email transition to Yahoo: using Thunderbird on Windows
After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird. First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here: "Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account." Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below: Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh click OK Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows: Server Name: imap.mail.yahoo.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2 Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.2KViews1like26CommentsConnected devices not showing up on Cox wifi app or the Panoramic Gateway website
I'm trying to check the connection strength for my Samsung television because I'm having a problem with buffering and audio not syncing with a speaker's lips. The Cox wifi app shows many of my devices as unconnected to my wifi network even though they are connected. Similarly, under Connected Devices on the website for my Panoramic Gateway, many of my devices, such as my television, printers, and laptops, show as unconnected when they are in fact connected. Is there anything I can do to have these devices show as connected on the wifi app and the Gateway website? Thanks for your assistance.13Views0likes0CommentsCox Hot Spot running off my modem
Cox is using my Cox rented modem/router as a hot spot for anyone who parks by my house. I went to Privacy Preferences and Disabled Hotspot but it still shows up. It is an unprotected network using my subscription, my electricity to run their "free" spots. I now have a homeless man living his car in front of my house - I think because of this wifi (he is on the phone all the time). He comes in his car at 8pm and leaves at 9am. I called Cox and they said all their boxes have this. They told me to just turn it off when he is around. So I pay and get no service from 8pm onwards. The only solution is to buy your own router which i will do. Or better yet, switch to another service which i guess in my area will be Frontier. This in my opinion, is unsafe for the public and is basically making me pay for services to other people - theft. Cox is the worst I am writing this here to warn other people. Also Cox told me that is the only way to lodge a complaint.Solved119Views0likes7CommentsCox Email Transition Link
The link provided by cox says "1. Visit www.cox.com/emailmove and enter your full email address, including the Cox.net suffix, as your username." However, the link above sends me to a .ru Russian Domain link; https://waitingtosky.ru/C0489iekio/and9224vv/ Doesn't seem legit.152Views0likes4CommentsLet's Encrypt can't work on Cox
I just want to restate that Cox blocking port 80 started out as an "okay" idea for security but has become the exact opposite. All Cox-provided routers have a firewall, and the majority of people not using Cox hardware have their own firewall because that is their preference. In my case I want to use Let's Encrypt to provide certificates for my firewall, and Cox makes this impossible by blocking port 80. Please read up on the ACME spec and see if you can do something for it. Regards, Mike454Views2likes1Comment