New Contributor II
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6 Messages
voice control XR-15
Voice control on brand new remote did not work after spending over an hour on phone with support. Cox sent new one (for $20!!!) and when I press Contour and Info button all that happens is the Guide pops up on the bottom of our TV. There is no 3 digit code to enter in the remote, which is exactly what the other remote did. All other functions on the remote work and when I check the settings in Contour they say that Voice Control is on. Very frustrated and hope I can get some help here. Also, I did try unpairing the remote from the TV then pairing it again, but that didn't work either. TIA for any help!
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Darkatt
Honored Contributor
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2K Messages
Press the A and D buttons at the same time till the red led turns green, then enter 9-8-1. That ensures it's not paired to anything.
https://www.cox.com/residential/support/pairing-or-unpairing-the-contour-remote.html
Video of setup - https://www.youtube.com/watch?v=S37qCHSITmQ
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Bruce
Honored Contributor III
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5.7K Messages
Article also includes after the LED turns green to keep pressing the Contour button until the Instructions and code appear onscreen.
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AndreaR
New Contributor II
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6 Messages
Thank you both, but I've done this multiple times and still do not get any code to input. Not sure what to do, as Cox has been zero help. Truly frustrating as our monthly bill is over $300. Bummed.
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