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Andrew_Wees

Contributor III

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809 Messages

Saturday, March 16th, 2019

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trying to get correct program guide info for our tivo is a mess

we live in the Omaha area and since cox made some channel changes our tivo onscreen guides never got the new channel info I have aleady contacted tvo and they said they don't even see our area having channels 109 and 1109.

channels missing program info  109  The Knowledge Network 2 (Omaha) 

                                                 1109 The Knowledge Network 2 (Omaha)HD

                                                26  QVC

                                              1026 QVCHD 

                                               73  HSN

                                             1073  HSN HD

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

6 years ago

Hi Andrew, I have included a detailed list of the channel lineup in your area.

www.cox.com/.../Omaha.pdf

The "1000" channels are the HD versions of the standard definition channels. Recently, the HD channels were migrated over to the SD channels; meaning, these are no longer separate and channels 109, 26 and 73 are now HD also. What do you see on the info screen with those channels? -CCI-SocialCareCOE@cox.com

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Andrew_Wees

Contributor III

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809 Messages

the tivo onscreen guide has channels listed just no program info listed and I reported it to tivo and they have said from what they see on what cox is reporting to them the channel info is correct.  I am just trying to find someone at cox that can send tivo the right Channel  lineup for our area and get the program info fixed.

 

   

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

Hi Andrew, if there is no program information listed on those channels, and you've contacted TiVO already, this could be indicative of a signal issue. Can you please send us an email at cox.help@cox.com? Please be sure to include a link to this forum thread. -Kevin

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6 years ago

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Andrew_Wees

Contributor III

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809 Messages

kevin the tivo  onscreen guide is what is missed up not the video signals

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

Hi Andrew, can you please run the guided setup again for us? In doing so, this allows TiVO to identify the channel map in your area. -Kevin M. Cox Support Forum Moderator

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6 years ago

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