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New Contributor
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TiVo channels lost
Has anyone else had trouble viewing cable channels using their TiVo box? My channels dropped out last week and only a few are now visible. The tech support people have attempted to pair the tuning adapter and the M-card, but were unsuccessful. A technician came to the house, but was unable to fix the problem. A new tuning adapter was installed with new splitters, but it was no help.
Becky
+2 more
Moderator
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What channels are working? Are you getting an error message when you try to tune to other channels? Since the tech's visit and the installation of new equipment, have you run the TiVo Guided Setup?
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Kevin_Haywood
New Contributor
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Hi Becky,
I do get some channels, mostly CSPAN and shopping channels,
7, 12, 13, 16, 17, 19, 68, 80, 81, 82, 121, 136
TiVo says "Searching for a signal on this channel (V52)"
We went through the pairing procedure several times including rebooting Tivo, unplugging the devices and the USB cable. I ran the TiVo Guided setup, but did not see any change.
Will the CableCard menu tell us any useful information?
Thanks
Kevin
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bryaninphx
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Valued Contributor
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Is your CableCARD & Tuning Adapter Cisco Or Motorola ?
Both the CableCARD Menu and Tuning Adapter Diagnostics Menu have a ton of info that can tell you exactly what is wrong.
Are you using TiVo's MoCA networking ? That can cause issues tuning channels also, if MoCA is being used you need a splitter and a POE Filter on the Coax going into the Tuning Adapter.
https://www.cox.com/content/dam/cox/residential/support/tv/print_media/Tuning_Adapter_Self_InstallGuide_Cisco.pdf
Here is a ton of info on the Cisco Tuning Adapter if you have a Cisco TA
https://www.tivocommunity.com/community/index.php?threads/cisco-tuning-adapter-status-troubleshooting.482537/
For Cisco CableCARDs, I posted the following information from the CableCARD Menus
https://www.tivocommunity.com/community/index.php?threads/bolt-will-not-get-premium-channels.540134/#post-10868218
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Kevin_Haywood
New Contributor
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Thanks Bryan.
Mine is an older Tivo Series 4 with a Motorola cablecard. The installation notes give a slightly different order of operations than the advice I received during phone support. The PDF recommends leaving the USB cable unplugged until the blinking light goes steady. I may try that next time I call.
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DannyS
Moderator
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Kevin_Haywood
New Contributor
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Finally got the right combination of equipment that works and a person that can get it installed, reset, paired, etc. I have TV channels for the first time in two weeks! All the Cox personnel were friendly, but it took a while to find a solution.
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XavierB
Former Moderator
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If you have any further concerns please reach out to us.
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Kevin_Haywood
New Contributor
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and now the bill has arrived. They charged me an extra $55 for having the cable out for two weeks.
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JonathanJ
Former Moderator
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