deligo12's profile

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2 Messages

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the on demand movies War horse and Fantastic beasts and where to find them end half way through.

I thought the problem might be hardware related but both movies stop playing about half way through on contour web service and on my contour box.

Former Moderator

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471 Messages

Hi deligo12,

Do you receive an error message when it stops playing?

MaryF.
Cox Support Forums Moderator

New Contributor

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2 Messages

No, the movies end and the system drops back to the movie title screen as if they simply finished playing. Wonder woman is doing this as well.

Moderator

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886 Messages

I verified that these titles are experiencing the same issue from our end. I have submitted a ticket to our on-demand team to have this looked into. Thank you for reporting this.

Brian
Cox Support Forum Moderator

Former Moderator

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980 Messages

Hi deligo12,

We have been advised that this issue has been resolved. Please let us know if you're still experiencing issues with the programs.

Renee
Cox Support Forum Moderator

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