Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Restart message
Several days in the last two weeks I have been met with a we seem to have a problem message with a prompt to restart. This is first thing in the morning and after it reboots it is fine for the rest of the day. I do have an older-maybe 10 yo- DVR. I’m thinking it’s time to upgrade but would welcome any suggestions.
HeatherS
Moderator
•
Hello Donna. I'm sorry you have to keep rebooting your cable box in the morning. This usually indicates that the overnight update was not able to be completed. For account-specific support, please email us at Cox.Help@cox.com so we can communicate while protecting your private account information, I will leave this post up for community engagement as you have requested. Our team is available around the clock, 7 days a week. Please feel free to email us at any time.
0
0