New Contributor II
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5 Messages
Regular TV channels don’t work on wireless
On my new wireless streaming TV device I cannot watch the regular channel lineup. However, On-Demand, 3rd party apps and the Contour app work.
When i try to access a regular TV channel from the Contour app, a message appears stating “we’re having a problem” along with error code XRE-10007. It tells me I need to restart the TV boxes. When I restart I get a message about it performing some regular housekeeping and the screen goes blank. When I go to the Contour app and try to get a TV channel, the same restart error appears.
I’ve probably done this restart 25 times. I have also restarted the panoramic Wifi box numerous times. I was on with support for at least a half-hour earlier today. They recommended a new wireless streaming box which I went and got. Same problem with box #2 as box #1.
The point of the wireless box was regular TV channels otherwise I could stick with Roku.
Any new suggestions?
Accepted Solution
rp24
New Contributor II
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5 Messages
5 years ago
Fixed it myself with no help from Cox. Researching on the internet I saw references to this error sometimes being related to MoCA. so I logged into my Panoramic Wifi and saw MoCA was disabled. I enabled it and now I can watch local channels.
So several questions arise for Cox, why was the wifi shipped with that turned off and secondly why wasn't this simple debug option available to either Tier 1 or Tier 2 support?
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Bruce
Honored Contributor III
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5.7K Messages
5 years ago
Call Cox to re-provision your TV occurrence. They may ask why so explain what you've already done.
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bearone2
Contributor III
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1.5K Messages
5 years ago
within tv settings/actual controller, make sure wifi is selected.
i had to do this for samsung tv updates.
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