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Recording From Outside of Home
I recently changed from DirecTV to Cox. I have the Cox Contour DVR & am enjoying it a lot. I like it much better than DirecTV in many ways. However, I was surprised when I tried to set a recording from outside of my home, using my Contour phone app, that this feature was not available. This caused me to miss recording a show I wanted to watch later at home. I could not watch it on my phone because I was at work. Setting a recording from outside the home should be a basic feature. Recording from outside the home is available on DirecTV and DISH. Why is this not available? I find this to be a significant inconvenience. Does Cox have any plans to rectify this shortcoming?
Bruce
Honored Contributor III
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5.7K Messages
It appears you'd need to download TWO apps for recordings:
"You can set DVR recordings from a separate app, called Cox Connect."
Under FAQ at www.cox.com/.../contour-app-streaming.html
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Allan
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CurtB
Honored Contributor
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1. Sign in to your Cox account > My Account > My Account > TV listing or
2. cox.com/mydvr (If you're not signed in, you will be prompted for your Cox credentials).
Attn: Cox
Remotely selecting a program to record using cox.com/mydvr would be more efficient for the user if the prompt for Cox credentials happened before the TV grid is displayed (if not already signed in) rather than after a program has been selected to be recorded. As it is now, the "Record" option has to be selected again after credentials have been entered. Alternatively, if processing the DVR record request could be completed after credentials have been entered, without requiring the "Record" option be made again, it would also allow the TV grid to be viewed without requiring credentials to be entered if no DVR record option is selected.
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