Problem with TVJapan Scheduling of Recordings, repeats and first time recordings

I emailed to TVJapan about the Program Guide and Scheduling of Recordings pro9blems,

  Cox Communications recently changed the programming of all the channels including TV Japan which have caused a lot of problems for setting shows to record. It has become a problem to record much of the programs with the removal of the Standard Definition TVJapan channel 400 on Cox here in South San Diego and probably  for the North County's channel as listed as well. The series record function don't seem to work half of the time or at all! Please complain to Cox Communications in San Diego  about this problem. I am not really good at explaining the problem I am having but please find out why I am having these problems to set recordings, automatic record, for serials and one time recordings.

Is this a problem with TV Japan or is this a Cox Communications problem?

TVJapan's reply,

Dear MIYASHIRO ,

Thank you for your inquiry. We have checked the original signal sent to all service providers (such as cable, satellite, and IPTV) from our headquarter studio, however, we did not find any problems with the original signal.

 If it is a temporary loading problem or your cable box, it could be fixed easily just by resetting the box. Please try the following procedure in case you have not tried. 1) Turn off the power of your cable box 2) Unplug the power cable of the cable box for 10 seconds 3) Plug the power cable back 

If the above procedure does not work, please contact your service provider, COX, directly, and ask them to re-hit the TV Japan signal to your box.

If you have further questions or concern, please feel free to contact us at anytime.

Sincerely,

テレビジャパン・カスタマーサービス 

I been having this problem since the switch from TVJAPAN 400 to TVJHD 400 and the only HD TV. 

I want and need to record TVJapan in SD mode to save storage memory space on the DVR.

Gary Miyashiro