New Contributor
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3 Messages
Picture freezes for a couple seconds
Picture freezes for a couple seconds, then pixelates in a block like form, then back to normal. Have rebooted box a couple times, still happening. Thoughts?
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CurtB
Honored Contributor
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2.1K Messages
In the Search box at the top of this page, type signal issue and press Enter.
Or, you could search for schedule a tech visit. Either selection should work.
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TiffanyR
Former Moderator
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155 Messages
I am so sorry to hear that you are having tiling trouble. I can imagine how frustrating this would be. The blocks that you described are usually a sign of signal issues. First, I recommend checking the connections. You can do this by following the steps below.
1. Check the connections to ensure they are all secured and the cables are undamaged.
2. If you are using a splitter, bypass it by connecting the coaxial cable directly from the wall outlet to the cable box.
3. If you are using an amplifier in the home, check that it is secured and the light is lit to the AC adapter.
4. Powercycle the cable box by unplugging the power for 30 seconds and reconnecting it.
If you continue to have trouble we would need to look into this further and may even need to have a technician out to help resolve the tiling issue. Please feel free to email my team at cox.help@cox.com with your name, address, and a link to this thread.
Tiffany R.
Cox Support Forum Moderator
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ats73
New Contributor
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3 Messages
I think this is a larger issue with Cox that they have yet to address. Not only do I have this issue on all my TVs, I also see the distorted picture on the Cox contour website on the computer. So that eliminates the boxes themselves as the problem. I also recently went to a local auto repair shop and they had the same problem on their TV. I think Cox needs to do an overhaul on their infrastructure.
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