Mike_OB's profile

New Contributor

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2 Messages

Thursday, April 22nd, 2021

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MOCA automatically disables itself daily

I am posting here because Cox technical support has been unable to fix this issue. Immediately after upgrading my gateway and cable box to Cox panoramic wifi, the TV began loosing connectivity one or more times per day. I get internet, TV, and phone service from Cox. A couple of service visits and a couple of phone calls to technical support have not changed the situation. They got to the point of telling me that "it is a known problem and do not know how to fix it." The MOCA disables itself. I have to log in to admin account of router to manually enable the MOCA to regain TV service. Hours later, or the next day, I have to do it again.

Any thoughts about how Cox can resolve this issue?

Honored Contributor III

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5.7K Messages

4 years ago

This post Seems to be a good background.

Let me know if you feel getting rid of Panoramic would be a great idea.

forums.cox.com/.../moca-disables-daily

Former Moderator

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1.9K Messages

4 years ago

@Mike OB

Are you using a wired or wireless cable box?

Jonathan J
Cox Moderator

New Contributor

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2 Messages

Thanks for responding. The cable box is connected to the Counter Gateway by a coax cable.

Former Moderator

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697 Messages

@MIKE OB

Because you have a wired Contour box, and your MoCA is disabling itself, I would recommend getting the modem swapped out.


Ben S.
Cox Support Forums Moderator

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