New Contributor
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1 Message
mini box
My mini boxes are junk. I have called so many times regarding issues and they are never corrected. Everyone resets the boxes and then tell me they don't know what is going on. One box simply no longer will receive a signal. It is not the wiring because the TV on the wall in the room behind it works fine. Another box will not show certain channel like 13. The channel is scrambled. All other channels work. I called they reset the box and nothing. No one can tell me what the message M.3.1.4 means. They just want to sell me the in home maintenance plan so they can change the wiring. I am a loyal customer for over 20 years and the fact you want to up my bill even more to sell me a maintenance plan before you fix the problem is a joke. I feel like if I purchase the plan Cox will replace wires that were fine and claim that was the problem. I am so frustrated and ready to cancel all service with Cox. No one is helpful or honest.
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MariaL
Moderator
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750 Messages
We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter and Facebook through the links below:
www.facebook.com/.../
https://twitter.com/CoxHelp
Maria
Cox Support Forum Moderator
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bearone2
Contributor III
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1.5K Messages
how many mini boxes are you using?
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Bruce
Honored Contributor III
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5.7K Messages
I'll assume there is a coaxial splitter connecting the 2 adjoining TV sets. A splitter will eventually go bad and when it does, it's usually during seasonal changes, ie, heat, humidity, etc.
You don't need to pay somebody to do this.
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JeanneO
New Contributor
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5 Messages
I just started having a similar issue. Only 1 of my 3 mini boxes has started having signal interference on most or all channels over the last couple of days. We've checked all cable connects and they're not loose or anything. We've reset the box, and Cox has reset the box, but we still have the problem and keep getting the message M.3.1.4. It's just the one mini box, the other two are fine.
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