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sarah8000

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Lost mini box

We moved and need to discontinue service at our old house, but have a mini box on our account that we’ve lost…. Is there a charge for the missing equipment to close out the account?

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Bruce

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Yes, but I'm unsure the cost of a Mini box.  You can search lost at the following link:

www.cox.com/.../customer-service-agreement.html

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sarah8000

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There are no amounts listed anywhere in the customer service equipment, just a section that states that the equipment must be returned. 

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Becky

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Hi Sarah8000, thank you for your post! My team can assist you with the issue of the lost mini box. Please email us at Cox.Help@cox.com so we can further assist you. -Becky, Cox Support Forums Moderator

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sarah8000

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I sent an email, but it seems like an easy yes/no question…. ?

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Bruce

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Yes...Cox will charge you for the missing equipment before closing or reconciling your account.

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