Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
LG OLED Smart TV will not connect to wired connection
Hello,
i am trying to connect my LG Smart Tv to the internet via a wired connection. The word connection works fine on other devices, as I checked the cat 6 Ethernet cable and
Plugged it into my Laptop. When I plug the same Ethernet cable into my TV is does not connect to a wired connection. Some websites say to change the IP address and the DNS address. What would I change them to and will this work? I am able to conn3ct to the WiFi fine via the tv, just not the wired connection.
Thank you,
Rebecca
Bruce
+4 more
Honored Contributor III
•
Can you disable the wireless card via the settings on your LG? The wired port probably has connectivity to your router but if the wireless also has connectivity, the LG defaults to wireless. I'm not sure but perhaps there's a priority with 2 active ports or 1 active port may be disabling the other.
1
0
Bruce
+4 more
Honored Contributor III
•
Website instructs to enable the wired network connection as follows:
Home button > Setting > Button with 3 dots > Network > Wired Connection (Ethernet)
5
0
Bruce
+4 more
Honored Contributor III
•
Go through your steps to get wired connectivity again and update the firmware on your TV.
I copied the steps from LG:
- Press the Home/Smart Home button on your remote to bring up your launcher bar
- Click the Settings icon in the top-right
- Choose the All Settings option at the bottom
- Choose the General menu from the left
- Scroll down, near the bottom of the list, and select About this TV
- Ensure the Allow Automatic Updates is checked
- Click the Check for Updates button
- If an update is found, follow the steps on screen to download and install it
11
0
Bruce
+4 more
Honored Contributor III
•
I think the reset you're doing on your TV is only resetting any customized audio/video setting back to factory defaults.
I read something about a "cold reboot" as follows:
- Unplug TV
- Press and Hold power button on TV set for 30 seconds (the TV set)
- Plug TV back in
7
0
Bruce
+4 more
Honored Contributor III
•
We know the hardware works based on your troubleshooting. Perhaps there's an issue with a network policy.
Log into your router and check for any security policy, schedule policy or if there is any limit on the number of IP addresses your router can issue at one time.
I'm just stabbing in the dark here.
0
0