New Contributor
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2 Messages
Issues with HBOMAX opening
We have some shows that are watchable via HBOMAX app, but not all. Some are accessible via contour but not all. We have called twice, opened tickets, rebooted, refreshed etc. The reps we speak to have no idea. Anyone else having the same issues with shows on HBOMAX or is it just us?
Bruce
Honored Contributor III
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5.7K Messages
3 years ago
HBO does this. For example, "Chernobyl" has episodes on cable-TV on-demand but some only accessible via Max. HBO also did this for the Julia Child mini-series. I can only watch the first one because the remaining are on Max.
It's annoying. I think HBO is trying to bump up their viewership numbers to compete with the bigger streaming services.
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Barryrg
New Contributor II
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3 Messages
3 years ago
Yes been having trouble for 3 week they can out change 3 contour boxes got on line outside and said it a line problem . Line guy comes out said nothing wrong wit the line it the signal from the main hub down the road. Been waiting for 7 days same problem couple people in the neighborhood has same problem HBO and some showtime channel. When you go to channel 205 and couple more TV lock up you have to reboot the contour box and wait for 5 to 10 minutes.
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BimmerMan
New Contributor II
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5 Messages
3 years ago
Yes, same problem. Using HBO app the shows are extremely slow to load, continuously buffer, or don’t load at all with a message saying the show is not available at this time. Sometimes the screen just turns black and I have to reboot. It is definitely a COX problem.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
3 years ago
I just bought HBO Max for a month to test it out, and it was flawless on my Google TV. I think the problem is the limited box hardware/firmware. They just weren't built for apps IMO.
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