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sethm1

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IR blaster and cisco explorer 9865hdc

Where is the IR on the box and is there a setting i need to change in settings?

Trying to set up my harmony elite remote.

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Bruce

Honored Contributor III

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5.7K Messages

Where is the port for an IR blaster?  According to its Details page, it's labeled on the rear of the unit and illustrated as #7 in the breakdown.  As far as settings, it's probably all remote-code inputs.

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sethm1

Contributor

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Same issue here with my logitch harmony elite. That remote does not recognize the contour 2 box - cisco explorer 9865 hdc.

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BrianM

Moderator

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865 Messages

Have you already ran the Harmony software to set it up? It shows that this model receiver is compatible with Harmony remotes according to the Harmony website. (support.myharmony.com/.../compatibility)

Brian
Cox Support Forum Moderator

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sethm1

Contributor

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Brian, no luck so far. Logitech says the harmony remote itself must be working given that when i press the buttons on the harmony elite, that the hub flashes. Their suggestion was setting up an IR blaster. So connected the ir baslter placing the sensor on the front right side of the box and plugged the jack/cable end into the back of the harmony hub. Then set the harmony to recognize  the ir. But still no luck!!! 

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ColleenD

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Sethm1, What model option are you choosing during setup? Perhaps connect the IR blaster to the IR port on the box? Our support for the Harmony remote is limited, so hopefully another customer has set it up successfully and can chime in, but I've heard some customers have had success selecting Scientific Atlanta GSH 9865 instead of the Cisco 9865HDC. -Colleen, Cox Support Forums Moderator

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sethm1

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The logitech hub has inputs for its ir blaster.  Is there not a IR lite on the front of the cable box?

i am guessing the logitechs IR blaster cable, even if fits the input at the back of box wont work and instead need a cox supplied IR cable.  Then how will the logitech remote replace the cisco remote?

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MarkM1

Former Moderator

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231 Messages

Sethm1,

The Contour box receives signal through RF. The cable box can send out an IR signal through that input on the back of the cable box.

Mark M.
Cox Support Forums Moderator

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sethm1

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So then the ir blaster that came with the harmony elite hub is plugged into input port/jack (number 7) in the back of the cisco box? And since the size of the jack on tbe logitechs cable is smaller, can i use an adapter so it will fit into that port? Or will using a adapter affect the signal?  Or do I need a specific Cisco ir blaster cable?  The goal is to use the logitech harmony elite to control everything including the cisco/contour 2 box.

is the cisco/contour 2 box rf or ir based?  If its rf then the harmony elite hub (which is also rf) should control the cisco box. And that the ir blaster not needed. Am i right on that? 

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ColleenD

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Sethm1, Hi! I just replied to another of your posts on this topic. To avoid confusion it might be best to keep posts to one thread. I've moved your comments from that thread to here. -Colleen

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ColleenD

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As far as the adapter, If you have one it certainly won't hurt to try and use it. -Colleen D, Cox Support Forums Administrator.

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sethm1

Contributor

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So Any ir blaster/emitter wil work with the cisco box?  Since the logitech’s jack is smaller then the port in the back of the cisco box I had to use an adapter. And since having no luck with that ir blaster wondering if the adapter has an affect.

also, is the cisco/contour 2 box rf or ir based?  If its rf then the harmony elite hub (which is also rf) should control the cisco box. And that the ir blaster not needed. Am i right on this ?

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