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CoxUser30

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I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR box, done a system refresh and reset Netflix.

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR box, done a system refresh and reset Netflix.

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KevinM2

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Hello, are both receivers affected by this error code? Is this a Contour wireless receiver? This error typically points to information stored on the device that needs to be refreshed. If this is a wireless receiver, please reboot the modem first, and then reboot the wireless receiver. -Kevin M. Cox Support Forum Moderator

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CoxUser30

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Only the Contour DVR box is affected. the wireless receiver is able to launch Netflix. I have power-cycled the DVR, done a system refresh and reset Netflix from the troubleshooting menu with the remote. I also rebooted the modem.

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KevinM2

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Hello, I have submitted this issue to our Video Escalations Team for review. We hope to have more information for you within the next 72 business hours, and I thank you for providing this information. We apologize for the inconvenience. -Kevin M. Cox Support Forum Moderator

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BrianM

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Our video team believes that this may have been part of a short outage. Can you please test again and let us know if you still experience trouble?

Brian
Cox Support Forum Moderator

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CoxUser30

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Thank you Brian. Unfortunately, I tried again this morning and I am receiving the same error. A Cox technician we worked with to set up our new Contour DVR says that this is a back office issue. Please advise on what we can try next. The only reason we switched to Contour from our old DVR box was to stream Netflix and Prime Video.

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KevinM2

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@CoxUser30, I have resubmitted this case to our Video Escalations Team for review. We want you to be able to enjoy the apps we offer on our Contour 2 platform, and we apologize for the ongoing service issues. We hope to have more information for you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator

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vyrenee

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Any solution to this-having same problem.

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KevinM2

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Hi Vyrenee, we are now handling this issue on a case-by-case basis. Are you currently receiving that same error code (APPS04154)? If so, can you please unplug the modem and plug it back in after about 10 seconds. After, please also manually reboot the Contour devices. If issues persist, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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PCS

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So -- ME TOO ... Just upgraded from a ten year old TV (and had used several other TVs) where Cox worked fine and were able to use Contour voice commands to get to Netflix, move around channels, etc without a problem.  We just connected a brand new LG TV (Model LG 50UM7300PUA) and, well, audio commands are gett APPS04154 (and, sometimes, xre 09012).  I have done a box reset. I have checked & rechecked all the cables. This is extremely frustrating.

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KevinM2

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Hey PCS, we apologize for having caused anger or frustration. In reference to the APPS04154 error, is this error constant on the Contour 2 device or is it intermittent? XRE 09012 is generally a voice command failure or timeout issue. -Kevin M. Cox Support Forum Moderator

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