How to avoid renting Panoramic Wifi modem?

I'm trying to upgrade to Contour TV and a faster internet (not Gigablast) and have compatible modem plus router so how can I upgrade without having to rent Panoramic Wifi modem?

Responses

Bruce

Honored Contributor III

•

5.7K Messages

Just go to your local Solution Store, signup for Contour TV and get a traditional (coaxial) cable box.

0

BrianM

Moderator

•

865 Messages

If you already have a modem that is compatible, you do not need to have a panoramic modem. To be sure that your current modem is compatible with a specific level of service, you can check the modem list which will provide the highest compatible package www.cox.com/.../cox-certified-cable-modems.html

Brian
Cox Support Forum Moderator

3

0

jasmine1357

New Contributor

•

2 Messages

BrianM - I agree but Cox's website is bad, including forcing the rental of a panoramic modem without a way to delete it from an order either when upgrading internet to 500 or upgrading television. While Bruce's solution is correct, my experience with Cox staff is even less satisfactory than the website. All of that's to say that a streaming only solution becomes even more attractive.

Like

Reply

Allan

Moderator

•

2.3K Messages

@Jasmine1357, We appreciate the feedback. Also, please feel free to reach out to us at cox.help@cox.com if you experience any issues with our staff/reps so we can assist you. -Allan, Cox Support Forums Moderator.

Like

Reply

0

Bruce

Honored Contributor III

•

5.7K Messages

What I like about the Solution Store is you can at least converse with them. I'll agree some are good, some not...but once in a while you'll get a knowledgeable, skilled and experienced Cox rep.

Like

Reply

0

Welcome to the Cox Community

How to avoid renting Panoramic Wifi modem?

jasmine1357

Allan

Bruce

Related Content

Recent Discussions