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New Contributor III
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Horrible chat support
I just spent over 3 hrs trying to get a subscription service cancelled that I mistakenly purchased. The end result was that supposedly the subscription was cancelled but they changed my current bundle pricing resulting in a charge of over $120 a month. Oh and they also disabled my wifi. I’m so upset.
lisa123
New Contributor III
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just to add - we’ve been customers for 30 years. I am ready to cancel everything.
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Accepted Solution
LisaH
Moderator
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Hi lisa123. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. I am sorry that this happened to you. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
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CurtB
+4 more
Honored Contributor
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Type chat in the search box on the Community home page and press enter. You'll see pages of discussions from people who have had bad experiences with chat. Never use chat unless you need help rebooting your modem. At this point, it's kind of irresponsible of Cox to still offer chat as a prominently displayed option on the home page but you have to know where to look to find an email contact.
Contact Cox at cox.help@cox.com
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