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New Contributor
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General Questions/Customer Service
1. I want to find out why my bill goes up every month without reason, why I am being charged for "additional internet" and a second tv when I only have one.
2. I would like to know why the website says there is online chat support but none exists, and why nobody is answering the phones during normal business hours, the phone rings and then hangs up with no message.
3. I would love to get a replacement remote for mine that no longer functions but I can't get anybody to answer a phone or chat online. (I already went through the option to get a replacement online, but it says an agent will chat with me to finalize the order and nothing happens.)
Bruce
+4 more
Honored Contributor III
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Cox will quickly close your post because you dared to ask about "billing."
Additional Internet may be exceeding your data cap. Do you? Other than that...I don't know.
Second TV? How many cable boxes do you have?
Phone and chat have been problematic recently.
Do you have a Cox Solution Store near you? If so, you can freely exchange a defective/worn remote. I'm sure your batteries are new, so remove 'em.
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CWEET
New Contributor
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YOU HAVE THE MOST RUDE CUSTOMER SUPPORT AGENTS I HAVE EVER EXPERIENCED SPEAKING TO IN MY ENTIRE LIFE! AS IF THE INCREASE IN INTERNET USAGE BECAUSE OF A PANDEMIC IS A CUSTOMERS PROBLEM! HOW DARE YOU YELL AT ME OVER A PHONE ABOUT HOW IM USING STREAMING SERVICES INSTEAD OF EXPLAINING HOW THE DATA WORKS! I CANT WAIT TO CANCEL!
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