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LokiMa

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EPIX Free Preview June 4-7 2021 Not Working & Tech Support No Help

I noticed in the Contour Menu it showing a free EPIX preview from June 4-7. I tried to access the channels and the On Demand for Epix and none of the programs or movies are showing free to watch. I contacted tech support, thinking maybe my DVR didn't do its update and that is why I couldn't access it. The technician sent a signal to the box and had me unplug it to reboot it (all things I could have done myself). The only other suggestion he gave was to send someone out and possibly end up switching out my Contour box. I told him I did not want to do that and lose all my recordings just for a free preview. I don't understand why they put on there it is a free preview weekend if it actually isn't one. Has anyone been able to access the free preview? 

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Bruce

Honored Contributor III

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I'm in Northern Virginia and I also can't access the Preview.  This isn't unusual for Cox.  Cox will boldly promote but unabashedly ignore the access.

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Allan

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Hello LokiMa, It looks like we may need to take a closer look at this issue for you. Please send us an email with your full name and address to cox.help@cox.com. Thanks. -Allan, Cox Support Forums Moderator.

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Bruce

Honored Contributor III

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I chimed in to prove this discrepancy isn't isolated to 1 specific account.

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Allan

Moderator

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Hello Bruce. Please be advised that the free preview is only for the Epix through On Demand. The normal Epix channels are not included with this preview. -Allan, Cox Support Forums Moderator.

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Bruce

Honored Contributor III

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"On Demand" is what the promo on Contour stated so I navigate to EPIX on-demand, find an on-demand show, select the on-demand show...then Contour instructs me to subscribe to EPIX to watch.

Why do you insist it's us doing something incorrectly?

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BenS1

Former Moderator

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@Bruce,

We can put in a ticket for you on this issue, please send us an email with your full address and the issue with Epix VOD.

Ben S.
Cox Support Forums Moderator

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Bruce

Honored Contributor III

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5.7K Messages

You should have took the initiative to personally open a ticket 2 days ago.

The problem was your promo on Contour just had bad wording because whoever wrote it was sloppy and lazy.

The somebody wrote "Enjoy all EPIX has to offer..." which wasn't true because we can't watch the channels and most of its on-demand content doesn't apply to the Preview.  For example, I tried to watch the George Foreman dox, but I had to subscribe; however, I can watch an EPIX miniseries, War of the Worlds.

I've seen "limited" previews before and this was a limited preview.  You just didn't understand it.

UPDATE:

I filtered all movies, documentaries and series during this Preview by 'Free to Me' and only get 3 results:  Domina (1 episode), Godfather of Harlem and War of the Worlds.

 "Enjoy all EPIX has to offer," eh?

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