Jamo15573's profile

New Contributor

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2 Messages

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Daily updates

Within the last few months the daily update does not complete unless the TV connected to the DVR is on. This affects the box in the other room as well even though that TV is on. What has changed?

New Contributor

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2 Messages

Swapped out cable boxes with new ones and still have the same issue

Former Moderator

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697 Messages

Hi@Jamo15573,

The DVR is the host box and needs to be able to get the update. I want to clarify the situation if I may. Are you saying that the TV itself needs to be powered on in order for the box to get the update or are you just saying that the box itself needs to be powered on with the TV off?

Ben S.
Cox Support Forums Moderator

Contributor III

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1.5K Messages

my pano update comes in the wee hours with the tv off, i've seen the re-boot if i happen to be up.

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