New Contributor
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1 Message
Customer Loyalty
I have been a COX customer for 20 years and my bill just keeps getting larger. I retired and have dropped phone, other equipment and eliminated HOB & Showtime to reduce my bill.I recently called to see if there was anything else I could do and they sent me to customer loyalty. The man I got was so rude I hung up so i didn't have to listen to him berate me. I am sure he hates his job getting beat up all day by customers complaining about their outrageous price increases.
New customers get all the benefits and loyal customers get screwed. I am investigating switching to YouTube TV. I hear it is very good and will save me $100 a month. That is a big deal when you are on fixed income.
OKC
New Contributor
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2 Messages
7 years ago
Amen to that. I can't think of any other company that not only does not reward customer loyalty, but makes it their mission to put it to their long time customers. I have eliminated everything except Internet Service from COX to reduce my bill, and what do they do, put a limit on data usage, and *** me when I exceed it! I am now looking for other internet options, and personally will celebrate when I no longer have any association with these crooks!
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Pam613
Contributor II
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105 Messages
7 years ago
I agree! I dropped tv years ago because I too am retired. I kept Internet & phone but service & loyalty to old customers has gone downhill. I've been a Cox customer for over 30 years & prices have just gone out of reach. I'm now looking around at other providers because of price & ongoing problems with my phone package. If they lose all their loyal customers I don't think they'll get enough new ones to make up the difference.
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SinOjos
New Contributor II
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8 Messages
7 years ago
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ChrisL
Former Moderator
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7.1K Messages
7 years ago
The purpose of these forums is to provide a space for customers to assist each other with technical related issues. Questions concerning account specific issues are best addressed privately. Feel free to email us at cox.help@cox.com for further assistance.
-Chris
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