stochastic's profile

stochastic

New Contributor

 • 

3 Messages

Closed

Cox minibox problem: "sorry we've detected an interruption in your service...blah, blah, blah"

Replaced minibox with new one that didn't work at all and get "Sorry we've detected an interruption in your service... reference M.2.1.1" But there are two other miniboxes installed and they work fine (but they both use HDMI, not coax outputs). Please help!

Discussions

 • 

Updated 

10.3K

1

0

0

B

BenS1

Former Moderator

 • 

697 Messages

Hi @Stochastic

I can relate to what's going on, and I want you to be able to watch your shows without interruption. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. If you have any splitters on the coaxial that goes into the back of the box, try to bypass the splitter and screw directly into the wall. If the box still doesn't work you may need to get that box swapped out.

Ben S.
Cox Support Forums Moderator

6

0

S
stochastic

New Contributor

 • 

3 Messages

I did check the cables and I even tried using another old mini cable box that works. There is a splitter but I  think it can't be removed because it goes to another room with another TV and minibox (that also doesn't work). Is there anyway to get a cable tech to come out and check the coax cables to make sure there's nothing wrong with them or the splitter?

Like

Reply

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

The only 2 inoperable Mini Boxes in your house are on the same coaxial splitter?

Like

Reply

0

B
BrianM

Moderator

 • 

886 Messages

We can help set up an appointment for you. Please email our team at cox.help@cox.com with a link to this thread and your home address.

Brian
Cox Support Forum Moderator.

Like

Reply

0

S
stochastic

New Contributor

 • 

3 Messages

To tell the truth I'm not sure, I don't know the coax cabling schema for the house. I tried swapping the miniboxes between both old CRT TV's and they both failed to connect although the older one doesn't report the error message the newer one does.

Like

Reply

0

S
SharonL

Former Moderator

 • 

144 Messages

Hello,

I am sorry to hear you are experiencing issues with your mini boxes. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Thank you.
 
Sharon
Cox Support Forum Moderator
 

Like

Reply

0