Cox Connect App will not reset my DVR and mini boxes

In Cox Connect I can click on the TV icon which then display Reset My Cable Connection which then has a big blue button call Reset My Connection.     I should be able to press that button and have cox send a signal to reset all my cable and DVR boxes BUT when I click that blue button it does nothing.   Pressing big the button does not act like a push button    It doesn’t react   

Why is that button not doing anything?