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Contour Updates
I have the contour 2 box, and I have several questions, first one is, why does cox need to do a daily update, I don’t see nothing being added or making anything better, why they can’t do a update once a week, also when my contour box does the update and when I turn my tv on the next day, I no longer have a full screen picture, the picture I have when I turn on the tv is like a small screen at the top left it like 1/4 of a picture. I have to go change the contour resolution by going to the contour settings then video display and change it to 4:3 480i sd then wait a few minutes and then change it back to 1080p60 HD ( Best Available . My tv is a Samsung Q90 it not even a year old
TiffanyR
Former Moderator
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Hello Jason13581,
I am so sorry to hear that you are experiencing trouble with the cable box updating daily. I can imagine how frustrating it would have to be to reconfigure everything in the morning. Typically, the updates are not daily unless we have to make adjustments with the previous update. Our update window is between 1 am and 6 am. You also should have to reconfigure the cable box each time. It sounds like something is failing in the update, so it has to start the process again during the next maintenance window. How long has this been going on for? When was the last time that you manually rebooted the cable box by unplugging the power, waiting 30 seconds, and reconnecting it? If it has been a few days or longer, can you give this a try? Can you also check the connections to ensure that they are all secured and the cables are undamaged? If this works, it should update tonight, but not continually update. Please let us know the results.
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