Contour to contour 2

I have a 6 DVR box but I am still on Contour. I would like to switch to contour 2 but I don't want to lose the programs I already have recorded. I am about 50% full. Is that possible

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BrianM

Moderator

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865 Messages

It is not possible to transfer recordings from one cable receiver to another. You will lose any current recordings when upgrading unfortunately.

Brian
Cox Support Forum Moderator

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Louie_vig

New Contributor II

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7 Messages

That is crazy. I did it for my father in law when he upgraded his DVR on Dish network. Lousy service on Cox's part.

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Louie_vig

New Contributor II

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7 Messages

Does that also mean that I can't keep my existing DVR after I upgrade so that I can watch the programs I already have recorded while recording new programs to the new dvr?

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Allan

Moderator

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2.3K Messages

@louie vig You will lose all recordings when upgrading since the new Contour service requires a different cable box. -Allan Cox Support Forums Moderator

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Bruce

Honored Contributor III

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5.7K Messages

How did you do it?

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Louie_vig

New Contributor II

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7 Messages

Dish has an app that does it for you.

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Bruce

Honored Contributor III

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5.7K Messages

Don’t blame Cox; blame High-bandwidth Digital Content Protection (HDCP).

The recorded programs on your Contour-1 will only play on devices designed to display and not to record.

Even if there were data ports to transfer your programs, HDCP won't transfer encryption keys from device to device.

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Contour to contour 2

Louie_vig

Louie_vig

Allan

Bruce

Louie_vig

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