New Contributor III
•
14 Messages
Contour recorded shows are deleted on their own
This is not the first time I have seen this but my Contour box deletes recorded shows from time to time on its own. This is not a problem with disk space, its only 24% full and the Contour box was replaced about 2 months ago so its rather new. I am the only person at home and I would not have deleted those movies, they are some of my favorites and do not air very often. This also happened with my previous Contour box. The only thing I can imagine is the Contour software / hardware being at fault. In my opinion it is very unreliable system, lots of freezes and re-boots. I wish there was another cable company available in South OC. I gave up calling Cox support, they can't figure it out and the best they can do is to replace the Contour box which means having to re-program all the favorite shows and loose the recorded ones.
Has anyone else had issues with recordings being deleted?
Thanks.
Related Content
Closed
2
0
Closed
2
0
Closed
1
0
Closed
1
0
Closed
0
0
Bruce
Honored Contributor III
•
5.7K Messages
I've read recorded shows older than 1 year will get automatically deleted. We'd need a moderator to confirm.
6
0
Darkatt
Honored Contributor
•
2K Messages
Have you tried going to the list of deleted shows, and try to recover them?
4
0
Duran_Duran
New Contributor III
•
39 Messages
This issue has been reported here multiple times on multiple threads, going back years. I've experienced random deletions myself. I wonder how many other customers have had this problem but haven't posted here. The only moderator response has been to email them with account information.
2
0
Dee47
New Contributor
•
5 Messages
This has been happening to me for over a year. I have recorded at least 20 episodes of an older series that is no longer airing, so I recorded replays to watch at a later date. .Some episodes randomly disappear for no reason. They are not deleted by me and they are not in the Recently Deleted Items. I can never get an answer other than, I just need to replace my DVR, which means I lose all of the recordings I have left. Plus, I did that once and the problem still happens. Horrible service and horrible hardware.
3
0