New Contributor II
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5 Messages
Contour box rebooting and freezing constantly.
My TV was working great for quite some time and then last week around the 18th my box would start freezing, then the satellite boxes started freezing and then showing an error message and then rebooting the whole system whenever it wants. I have had three techs out. 2 times new boxes were put on, one guy even checked my voltage and said that might be the problem. I have tried other outlets and my other things plugged into the same outlet do not do the same thing. (Modem, phone etc). So I have no idea what to do about this. I am about ready to give up and turn in my boxes. The headache and the price is just not worth it. I even tried plugging my box into a different outlet and it still did the same rebooting dance. I have no idea what is wrong and these techs they send out just put in new boxes, poke around a few places and leave without it working at all!!!!!!
Anyone else have this issue? Please tell me I am not alone.
Bruce
Honored Contributor III
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5.7K Messages
7 years ago
Perhaps a Moderator could check the version of the OP's software. Perhaps it's an update that either won't take or a glitch with the push.
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ChrisL
Former Moderator
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7.1K Messages
7 years ago
What your describing sounds like it's going to be either a wiring or equipment issue. I'm thinking it may be necessary for another technician to come out and do a follow up visit. It's quite possible the previous technician missed something.
-Chris
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CarrieOnTheWeb
New Contributor II
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5 Messages
7 years ago
My cable is back up and running again. Turns out that the cable connector was too long and the technician had to go and snip the lines and make the connector thingy shorter and the signal was restored. I am sure he did a few other things too but I do not know what that was. I was out of TV for 12 days. Kinda sucked. But now not so sucky lol ;-)
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