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ezloan1

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Contour and Paramount+

Why is Cox advertising Contour being able to support Paramount+ yet there is NO WAY to apply the TV code to a website activator??

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MariaL

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742 Messages

Hi ezloan1,

In order to access the Paramount+ app through Cox, a subscription to Paramount+ is required. All billing for the Paramount+ app is billed through Paramount+. There are two options to sign into the Paramount+ app.

If you choose “Try it free” follow the instructions on the screen.
a) In a web browser, enter paramountplus.com/cox.
b) Follow the website directions to create your account.
c) After creating your account when the website asks you to enter your activation code, enter the activation code displayed on your TV screen.

If you chose “Sign In” two options display on your screen.
• If selecting On My TV, then using your Cox remote, enter your Email and Password for Paramount+, then highlight and select Sign In.

To sign in, you must already have an account with Paramount+. If you do not already have an account, refer to the steps for the 30-day free trial.

• If selecting On the Web, then enter paramountplus.com/cox in a web browser and enter the code now displayed on your TV screen. Follow the instructions to sign in and the TV will authorize automatically when complete.

Maria
Cox Support Forum Moderator

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25_yr_cox_user

New Contributor II

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7 Messages

Why am I getting commerical when I have the Premium Service.  I do not mean a few but 5-6 minutes of commercials every 15 min.

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Becky

Moderator

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4.3K Messages

Hi 25 Yr, according to the Paramount+ Support website (help.paramountplus.com/.../Why-am-I-still-seeing-ads-when-streaming-video-on-demand-with-the-Commercial-Free-plan), the majority of Paramount+ shows are ad-free. However, select shows do have promotional interruptions (a brief break in programming to let you know about other Paramount+ shows), and live TV will include commercials. -Becky, Cox Support Forums Moderator

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AzCrazyDiamond

New Contributor II

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6 Messages

Nope. My wife got 4+ minutes of commercials in the midst of The Good Fight, in addition to  the  one ad at the beginning. That  is not a brief promotional. It is full-on ads. We get no ads (except maybe a brief promotional) when watching Paramoumnt+ on iphone or computer. We are paying for Paramount Premium, which is what we get on other devices, but getting Paramount Essential on Contour. Something's broken.

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Bruce

Honored Contributor III

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5.7K Messages

"If you’ve recently upgraded your plan to Premium and are still seeing commercials (outside of live TV, the programs listed below, or one preview), please try signing out of your Paramount+ account and signing back in."

You can also clear your cache in Contour.

What ads are you seeing in the midst of the shows?  Are the ads Paramount or dish soap?

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tobi_flenderson

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When I watch Paramount Plus on their app via another device there are no commercials because I pay for premium. When I watch via the app on Countour I get commercials. And a lot of them. Why? 

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Bruce

Honored Contributor III

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5.7K Messages

If you want to stream, get a device engineered to stream.  A streamer has better chipsets to decode audio/video data, more options, better functionality and is designed to support Internet services...not the cable-TV distribution system.

You can buy a quality streamer for $30-50.

Chromecast
Fire TV
Netgear NeoTV
Roku
TiVo
Western Digital

Apps are just an afterthought on a cable box.

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