Contour 2 faults

Am I right that Contour 1 has more than 5 lines in the Guide? I forgot to mention that Contour 2 seems to have more content in On Demand. Not that I use it....

Contour 1 has 7 lines in the Guide.  It's very easy to use.  My Contour 1 problems are mostly with the recording features.  one out of 12 recorded shows will not play back.  so I miss the show.  I never know which one of the 12 ( I am estimating) it will be.  I also have one out of every 20 recordings appear in the Missed Recordings list with ridiculous reasons like "This recording failed because it conflicted with another high priority recording"..... but there is no "high priority" option..... and I was only recording one tv show at this time so there was nothing to cause a conflict.   My other complaint is with the Pandora music option.  When I called Cox about the feature having many problems, no one at Cox even knew the feature existed.... no one listens to Pandora on their tv; only on their smartphone.  Contour 2 has "iheartradio" instead of Pandora; have you ever used it?

I don't listen to music on the TV, and never tried Pandora or iHeart radio.

We have two receivers, but mostly watch only the DVR box. Every time we watch Longmire it stutters, so I tried it on the Smart TV and it doesn't. Also, had a friend over to watch a different recorded show and he asked if the stuttering was part of the episode or in the TV.

There are no splitters. The DVR was installed by Cox. No other signals stutter except Netflix on Contour. Not even Netflix on the Smart TV. It's not a signal issue. It's a fault in the Contour Netflix.

There was a time when 99% of the responses from the Help Desk were "remove any splitters and check that the connections are finger-tight" which helped exactly 0% of all customers.  Many people started their forum or chat questions with "I do not have a splitter and my connections are finger tight" but that failed because no one from the company would respond.  My hope would be for the person who responds "remove the splitter and check that connections are finger-tight" would never end their forum or chat entry with those words.  Continue the answer as if there is no splitter or poor connections; what should the forum visitor do?  On some forums, the forum staff has direct contact with the site engineers.  On other forums, the staff is part of a Media Team that doesn't seem to have any contact with anyone who can fix or diagnose a problem.  Becky is one of the best forum staff so I was sad to see her "finger tight" answer.  Maybe it was just a fluke. 

I am also experiencing the stuttering you and bababerry describe when viewing On Demand programming. I wonder if some of these Contour 2 DVRs are having issues when it comes to streaming content but I don't know if the issues we are experiencing are related. I have another thread describing my specific problem with jerky video/stuttering when viewing on demand content...my tv is a Panasonic though.

I have the same stuttering with On Demand. No splitter, connections finger tight. It's so annoying I try to record stuff instead.

Hi Becky, there is no splitter. The 6ft coax comes straight from the wall outlet into the Arris 6 tuner dvr. Thanks.

Duran Duran, thanks for the response. At least I know I'm not the only one with this stuttering issue with On Demand content. I'm to the point where I don't even want to view On Demand anymore. Do you also have the Contour 2 Arris XG1v3 6 tuner DVR?