Contour 2 box keeping resetting the resolution to 720p?

The receiver model is the Contour 2 GSX9865. The TV is a Samsung KS8000 4k. I have an HDMI cable running from the box tothe TV, and I have already tried replacing the HDMI cable. 

Was there a solution?

I'm having the same problem...

Hey Gh0str1dr,

I just went down to one of the Cox stores and swapped my box for a new one. I lost my DVR recordings but the new box worked great.

I also have the same issue with the box changing my 1080i or 1080p setting view settings on my Contour box back to 720p when it's off or updating / rebooting.  Also changes the audio settings back to stereo from Dolby 5.1 and/or Expert. 

This set is hooked up to a Yamaha receiver with all the various Dolby and other sound formats. 

The solution that always involves swapping your box as a troubleshooting step is getting really old.  Until Cox starts saving our shows on the cloud, this is a real problematic issue as "swapping the box" involves losing all of your DVR'd shows.  That's just not a very good option.

Had a problem recently with tuning some channels I subscribed to.  Seemed to ultimately been traced to an issue with the signal coming from the road.  But of course, the tech's first trouble shooting step is "swap the box" which involves you losing all the shows you DVR'd.  

Also - don't know what happened but I used to also have an expansion hard drive hooked up to the DVR.  Now that doesn't work at all and actually ruins the function of the Contour Box so it would only work with the drive disconnected.  So now I have 1TB less storage ability and there is no identified hard drive / storage expansion option.  Seems to me like a good option would be allowing the tech to back up your DVR'd shows to an external drive and allow them to be moved or restored to the new unit.  

@cejack4

Due to copyright laws, customers are not allowed to make copies of recorded dvr shows. Sadly, we have no way around this issue.

Thanks,

Allan - Cox Support Forums Moderator.

This is endemic to the GSX9865. From the other thread on this, apparently this was fixed by Comcast a couple years ago, but somehow the software fix has never made it into the Contour 2 boxes.

The solution is to switch to an Arris CMX013.

Catch-22 - they will not give you one. They will promise it. They will "order' it. They will "locate" it. And then they will give you another GSX9865 that will do exactly the same thing.

Apparently, there is NO WAY in their ordering system to actually order one. They order by some generic code and you might get one box or the other. Except that... in reality... you won't get an Arris.

I went round and round with that circus and finally cut the cord. And I am very happy.

Same situation here.  On hold waiting to speak with Tier 2 support on phone now  

Good luck.  Let us know how it works out.  

The only thing I think you could try is going to the Cox Solution store and trade in your box for an Arris.  Not sure they'll even do this and I'm not doing it because I have a bunch of shows DVR'd that I don't want to lose.  My solution is to change the device back to 1080p and Dolby Digital sound when I wake up each morning.  

Cox's solution is to always trade out your cable box.  That is something that Cox really needs to address.  With the rates I pay for TV Cable, I definitely don't feel I'm getting my money's worth.  This is the sort of thing that causes customers to investigate other options when they might not otherwise have even considered it.  

My sense is that doing this ratcheting down of the resolution might lighten the load on their cable network when folks watch in lower resolution and a lot of folks can't tell 720p from 1080p so they do it.  I highly suspect this was something that was done "accidentally on purpose" by the cable companies and it benefits them somehow.  .  

-cejack4

I'll be shocked if Tier 2 solution isn't , "Let's trade you out to a new cable box.  Oh, and you'll lose all the shows that you have recorded on the prior cable box."   

Trust me - there is nothing they can do with that existing box unless they actually have a new firmware update that will finally address this on the Cisco version boxes and prevent it from reverting back to 720p and stereo.    

They'll make you jump through a bunch of hoops and tests when the most knowledgeable techs and engineers know there is nothing you can do but try to migrate away from the Cisco boxes that have this problem.  

-cejack4

This stuff is getting old.   Only had COX Contour for a couple of months, worked great for the first month then the problems started.  My Contour frequently asks me to name the box when I first turn it it on.   Already named it "Living Room" too many times to count.  And when I do name it to get out of that screen, it names it "Living Room 2", since it had the original name in there somewhere. 

To tried avoiding  this by turning "Power Saver" off.    Unfortunately, the box "resets" itself to default during the night, putting power saver back on and also resets the video from 1080p60 HD back to 720p HD.

I could almost live with these minor inconveniences, but that is not the worst of it.  The guide constantly freezes while scrolling, making it a major hassle to record shows.   And when the guide freezes all you can wait 5 or so minutes before it will even allow you to exit.  Meanwhile, you can't even watch what is on at the time because it's blocked by the frozen guide.

And too make matters worse, the Contour menu where the saved shows and settings are also constantly freezes up.

I have not contacted tech support because I already know the usual hoops they will make me go through.  I have already tried everything they will make me do again anyway.  The only thing I have not done is to call them and try to reset the box from their end, but from what I have read in other posts, this has not helped others with similar problems. Of course, the next step will be "replace the box" and lose all the recordings.  I'm sure the techs are aware with either a firmware our hardware problem with these Cisco boxes, but are not allowed to admit to anything.

Due to the bad experience I'm going to join millions of others and "cutting the cord" and the high priced cable bill for something that will work right.  Getting a 4 channel OTA DVR and one of the streaming services that has all the channels I watch.

Phomie, I am DELIGHTED with the Tablo 4-tuner DVR. The one caveat I can offer is don't expect an antenna that works well on your TV to work well on the Tablo. First off, it splits the signal 4 ways. (maybe less of a problem with 1 or 2-tuner model). As well, I've read the tuners aren't very sensitive to begin with.

It is VERY EASY to set a record schedule, as you can do it on: your TV, iPhone/iPad/Android phone/tablet, desktop browser. You aren't stuck with fiddling around with buttons while looking at the TV. I have been BEGGING Cox for this for YEARS, and all they have ever been able to implement is the ability to record a single show (in their app of website). How hard would it be to enable setting up serial recordings?

I decided that with Netflix and Amazon Prime Video, I DO NOT NEED a "live streaming" service. I *might* get the $12/month Hulu no/advertising plan. I tried their live service and didn't like it. (No program guide!) After auditioning several, I realized that you know what, I DON'T WATCH ALL THOSE CHANNELS

The cable networks are slowly coming around to allowing more and more content without the need to authenticate with a cable provider.

CNN really is the last holdout. Who needs them? You can only watch the same repeated video clip so many times... OK, so I won't be able to see the VERY LATEST Bordain!