Cloud Based DVR is bad

We have had this cloud based DVR for months now and it is progressively getting worse.  Programs loose sound, jump and skip video. fast forward the timeline moves but the picture lags behind so you cannot stop on the right spot to watch your show.  The program will all of the sudden start showing things that have happened already but when you fast forward you can see what is supposed be going on instead.  I have tried to reset by boxes my modem but it still does this.  Now the program will just STOP playing and give an error message and you cannot restart the program.  I am going backwards and getting the localized DVR and hopefully this will stop the issues with recorded programs.

 Beautifully written.  I just copied and pasted this comment.  It is EXACTLY the same problem I have.  I have Gigablast speeds, rebooted cable box, modem, router, anything that will reboot.  Still ** big time.  Im certain the recent price increase will help in fixing this problem.

Yes, beautifully written. I am experiencing this exact issue as well. I have the IPTV set up. I have the latest Pano modem, and the 4 wireless IPTV boxes. In AZ primetime shows come on too late. We live by our DVR. The show skipping, loss of audio, jumping back and forth between different parts of the show, is something I experience a lot. Especially with Local channel recordings. Fox, ABC, NBC, Etc. 
We have had to completely exit the DVR recording and stream the show on demand instead. Which normally has pixelation issues And goes against my data cap. 
Calling tech support was unhelpful. No one I spoke with knew anything about this issue and offered to swap the box or have a tech come visit. 

I need to know a solution. 
Does the actual box used when creating the series recording rule have anything to do with the quality of the recording since its wireless and my DVR is cloud based? If so, would having an Ethernet connection from the modem to the cable box make any difference? 
maybe not, cause I could watch the recordings from any other cable box in my home and I will have the exact same issues. The skips, jumps, and loss of audio happens at the same point every time no matter what cable box I’m using. 

It’s the actual recording, not an interruption in the signal sent to the box for playback. 

Oh yeah and I'm getting pretty tired of it, ready to go back to Direct TV even if I have to pay for it.  I just got Cox in November and it has never worked.