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highmaintenance

New Contributor

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1 Message

Tuesday, April 5th, 2022 4:18 AM

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Center ice channels

I cannot watch or record any of the 670-680 channels (center ice NHL hockey package) it keeps saying there is a problem on their end with DVR but it’s been three days of it. Anyone else having the problem?  

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3 years ago

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Andrew_Wees

Contributor III

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809 Messages

3 years ago

have you called support?

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thmeyer

New Contributor II

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5 Messages

3 years ago

I have had the same problem since March 31. A tech was here Saturday and wrote a ticket. I got a robocall Monday saying problem fixed but it wasn't. A Tech is coming back today but I doubt they will be able to fix it.  I am very unhappy.

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thmeyer

New Contributor II

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5 Messages

I also tried paying the $29.99 to sign up for the rest of the Center Ice season hoping it might send a reauthorize signal but I wasn't allowed to put it in my cart I suspect because I am already subscribed. This is truly messed up.

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3 years ago

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DavidA2

Former Moderator

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212 Messages

Hi Thmeyer,

I am sorry to hear that you are having trouble with the Center Ice package. We would be happy to take a look at that with you. To do that, we ask that you email us at Cox.help@cox.com with your service address and a link to this forum thread.

David
Cox Support Forum Moderator

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3 years ago

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thmeyer

New Contributor II

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5 Messages

A tech is due here in about an hour. Since my previous post Channels 671-679 do not even show up in guide of all channels. It goes from 660 to 680.

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3 years ago

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DavidA2

Former Moderator

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212 Messages

@thmeyer,

Okay, please let us know if you still need assistance once the tech leaves. I want to make sure that your service is working how it is supposed to.

David
Cox Support Forum Moderator

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3 years ago

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thmeyer

New Contributor II

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5 Messages

As I suspected, there is nothing the tech can do. He said it is a known issue and is being worked but there is no way to know when it will be fixed. Will be exploring alternative sources of programming.

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3 years ago

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