New Contributor
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1 Message
Can't get refund for returned equipment
Totally frustrated. Returned 2 mini boxes in November, but was charged a $125 fee for each for not returning them in December. After going online and telling them, I got credit for 1, but not the other. Since then I spoke to 4 different agents online who say yes they see an open ticket and they’ll fix it. So far NOTHING HAPPENS.
when I call, the average wait time is over 30 minutes. Only 1 store in the area which is only open during my work hours. I do not have time for this
This is how they treat a 30 year customer.
LisaH
Moderator
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954 Messages
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Darkatt
Honored Contributor
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1.9K Messages
The ONLY way to address this is to bring the receipt you were given when you returned the equipment to the Cox Solution store. Without that receipt, they cannot remove the charge from your account. Calling in to support ALSO cannot remove this charge from your account, because there is no way you can provide a physical copy of the receipt to the person on the phone. They can open ALL the tickets in the world, but without that receipt, and IN PERSON at the Cox solution store, the charge cannot be removed from your account.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
Cox is a different company then it was 30 years ago. I wish you luck, truly. 🙂
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