Bally sports app

Ben,

I’ve cleared my cache. In fact I’ve deleted the app which should remove all data. Reinstalled the app, restarted the device and if anything it’s made things worse. Now when I try to connect to tv provider it doesn’t even direct me to the cox login page. It skips over that and says success which is wrong. Then I try to watch content and it gives the same error. I’ve tried on WiFi and cell tower so it’s not a home based authentication thing. Any other ideas?

Jonathan,

all other apps seem to be working fine. 

Clear the cache of your browser.  However, if these session IDs are 3 days old, I'd think they'd have overwritten by now.

Does Cox limit devices per user?

How are your Internet speeds?  Hardwire to your modem and do a speed test.  If the test(s) are acceptable, do a speed test from a wireless device through your router.

I am having the same problem across all apps on multiple different platforms.

Hello Mark,

I have forwarded you via email my ticket with Sinclair / Bally Sports. It has screen shots of various devices. Some show "Cox / San Diego" and other's show "Cox / National". I suspect there an authentication issue going on between Sinclair / Bally Sports and Cox. Cached logins still stream regional content. Once you reauthenticate between Cox and Bally sports, its defaulting to "Cox / National" rather than my specific region.

I have a ticket open with Bally Sports. They confirmed a fix. Log out, both your Bally Sports App username / password and disconnect Cox. Then reconnect Cox and login. Confirmed fixed on both my iPad Bally Sports App and AppleTV Bally Sports App.

Per my ticket with Sinclair (Bally Sports owner):

"Our technical team has confirmed that there has been an update to fix the content access issues.

To ensure that this update reflects on your account, you must log out of your MVPD (cable provider’s login) and your Bally Sports account and then log back in."

Has anyone gotten this to work? I think I started this thread. Sorry to hear others are experiencing the same problems I’ve had. I’ve talked to the Bally Sports help people. They’re no help either. They basically told me to delete the app and try again. When I connect my tv provider it doesn’t identify my region. I change to my region in the app and it says I’m not entitled to the content. There’s some breakdown between Cox and Bally Sports where it doesn’t identify your region or the content your entitled to. Can Cox and Bally Sports get on the same page please? Things literally worked fine like a week ago. 

I think this is a Cox/ Bally issue.  Until last week I could watch KC Royals games without issue, but it now says I amnot authorized to watch even though Bally sports network is provided on my TV lineup.  I logged into my MIL's xfinity account with my phone and was able to watch the Royals game.  Come on Cox, get this fixed!

Are you watching in home or out of home?  I am currently out of home but same area and can’t stream Royals games in the Omaha area.

See my answer above. You need to log and and disccnnect from Cox. Once you reconnect, your regional teams should work. Mine is now showing Cox / San Diego.

Sinclair (Bally Sports owner) wrote me:

"Our technical team has confirmed that there has been an update to fix the content access issues.

To ensure that this update reflects on your account, you must log out of your MVPD (cable provider’s login) and your Bally Sports account and then log back in."