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RCaugh

New Contributor II

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3 Messages

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As of Monday I can no longer set up DVR recordings with the Cox Connect Phone App What's the Story?

I called Cox and the girl said to use the web.  Is this feature coming back?  The Contour App doesn't have the feature to set up a recording using the app either.  

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Allan

Moderator

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Hello RCaugh. Our apps do not support scheduling dvr recordings at this time and I am not aware of any plans to add this feature to the apps. However, I will submit this request to our programming team on your behalf. -Allan, Cox Support Forums Moderator.

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Win

New Contributor

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It still inaccurately claims you CAN set/modify DVR recordings through the app on COX website FAQ!!!

https://www.cox.com/residential/education-center/tv/contour-app-streaming.html

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KevinM2

Former Moderator

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@Win1M, thank you for bringing this to our attention. On our previous Cox Connect app, customers could set/modify recordings on the home DVR from this app. I have submitted feedback requesting that this article be updated to reflect the correct information. Our new Cox app does not have the ability to set recordings. -Kevin M. Cox Support Forum Moderator

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