Skip to main content
DRVEGAS's profile

DRVEGAS

+5 more

Valued Contributor

 • 

410 Messages

Closed

Voicemail won't pick up

What would cause my voicemail to not pickup on some incoming calls that say unknown caller?  Some unknown incoming calls do go to the voicemail but not all of them.  The ones that don't go to the voicemail just keep ringing my phone endlessly.  The only way I can stop these unknown incoming calls to stop my phone from ringing is to answer the phone and then hang up.  I have no idea who is calling me because they don't say anything when I ask them who is calling and the calls also don't even show up in the voicetools either.

Discussions

 • 

Updated 

306

2

0

0

C

CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

Use 'Call Screening'.  After receiving one of those calls, from a dial tone, press *60, 2 and #.  That will block the last number that called.  You can block up to 25 numbers.

You can also use 'Call Blocker' in Voice Tools

Settings > Spam Blocker: Customize > To block all spam, select "Block" for all three categories.

Incoming calls from blocked numbers won't ring your phone but will be logged in 'Call History'.

11

D
DRVEGAS

+5 more

Valued Contributor

 • 

410 Messages

Yes I know how to use this but I'm trying to figure out why these calls won't go to my voicemail like all my other calls do.

Like

Reply

0

C
CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

Cycle Voice Tools settings.  Change Spam Blocker settings and press Save.  Then change settings back and press Save again.  If that doesn't work, put your phone down and use a computer.  If that doesn't work, change 'Send to Voicemail' to 'Block'.  I know that works.

Like

Reply

0

D
DRVEGAS

+5 more

Valued Contributor

 • 

410 Messages

Makes no sense to me because all calls should go to the voicemail regardless of what they are.  (Correct)?

Like

Reply

0

C
ChrisJ2

Moderator

 • 

575 Messages

Hi, there. I'm really sorry about the issues you've had with your voicemail service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to look into this for you and help out in any way we can. 

Like

Reply

0

C
CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

Yes, if you selected "Send to Voicemail", all applicable calls should go to voicemail.  But stuff happens.  That's why I suggested you re-cycle settings.  I didn't select that option so I can't tell you if it actually works.  I do know that "Block" works though.  
 

Like

Reply

0

W

WiderMouthOpen

+6 more

Esteemed Contributor III

 • 

3.5K Messages

Does Voice tools work on a phone browser?

2

0

C
CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

I can't answer that.  Maybe a moderator will reply.

'Spam Blocker" is one of the best features Cox has implemented.  I go days without receiving an unwanted call.  When I do receive one, I block the number with "Call Screener'.  

Like

Reply

0

D
DRVEGAS

+5 more

Valued Contributor

 • 

410 Messages

Yes it's working on my phone browser.

Like

Reply

0