New Contributor
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2 Messages
Netgear AC1900 Wifi/Modem router
I bought a Netgear AC1900 Wifi/Modem router which is on the approved list of modems on Cox website but I noticed it doesn't have a phone port. What are my options using this new router to get my phone working? Is there a device/converter for it to hook up via ethernet port (it has 4 of them)?
MichaelJ
Moderator
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1.8K Messages
7 years ago
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Smitty2
New Contributor
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2 Messages
7 years ago
Yes I do have that service. I currently have a Cisco modem with a phone cord plugged into it from a jack on the wall. This new Netgear router/modem which is on Cox's approved device list doesn't have a phone port so how can I get my Cox phone to work? It does have 4 ethernet ports on it so wasn't sure if there was a way to plug into one of those ports?
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StephanieS
Moderator
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634 Messages
7 years ago
Please send an email to: cox.help@cox.com and include your full address and name so I can take a look. Typically you would need to have a modem from us called an EMTA in order to use our phone service. I'd like to take a look at your account and see what equipment you've got on your account.
StephanieS
Cox Support Forums Moderator
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Andrew_Wees
Contributor III
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809 Messages
7 years ago
cox supplies the phone modem they are rented free unless you want the one with a wireless router
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