bfrye004's profile

bfrye004

New Contributor

 • 

2 Messages

Closed

YouTube Buffering Issues with Cox TG1682G Panoramic Wifi Modem/Router

There is an issue with the Cox Panoramic Router/Modem and YouTube. I can't tell if there's a firewall setting or something I'm missing. YouTube videos buffer while using the Cox Arris TG1682G Panoramic Gateway.

I thought at first that Cox may be throttling YouTube so I got the FCC involved. I still suspect it, but haven't been able to prove it. However, when I put the Panoramic Modem/Router in Bridged Mode, and connect my own router to it, YouTube doesn't buffer and videos load instantly. Keep in mind that while using the Modem/Router combo in it's normal Routed/w NAT mode; that speeds were great overall. So it isn't a speed issue. It's YouTube in particular and videos taking 5-10 seconds to buffer before playing, only on Cox's network. This was tested on several different computers, and mobile phones with the same results.

I've changed DNS servers to use non Cox DNS, played in the router settings, turned off TG1682G firewall, etc. I can't think of anything else that could be causing this except Cox doing some sort of traffic shaping/prioritization, or throttling with YouTube coming from their device, or a TG1682G device setting.

Results were intermittent at times, meaning a few times videos would load instantly. That lead me to believe that it wasn't necessarily throttling, but traffic shaping/prioritization instead. Cox has denied those claims as well.

The only constant in all of this is the Cox Arris Panoramic Gateway.

Discussions

 • 

Updated 

7.5K

2

0

0

O

OpenBSD

Contributor II

 • 

97 Messages

Okay, lets be honest from the start the TG1682G is junk. It should be set to bridge mode and your router should be doing everything else. Hopefully you have a decent router that has better wireless capabilities than the TG1682G. On that note what router do you have? Can't diagnose this with limited information about your hardware setup. Need to include brand name, model and what you use each device for.

Run a traceroute to youtube.com using the following command prompt:

tracert youtube.com

Post the results here.

4

B
bfrye004

New Contributor

 • 

2 Messages

I have a TP-Link AC1200 Dual Band Router.

Results of the tracert:

Tracing route to youtube.com [172.217.15.78]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 29 ms 14 ms 13 ms 10.14.128.1
3 14 ms 21 ms 13 ms 100.127.41.146
4 15 ms 17 ms 14 ms 100.120.124.20
5 24 ms 36 ms 61 ms ashbbprj01-ae2.rd.as.cox.net [68.1.0.242]
6 24 ms 138 ms 75 ms 98.182.1.86
7 82 ms 1380 ms 135 ms 108.170.246.33
8 143 ms 102 ms 218 ms 74.125.252.39
9 955 ms 155 ms 306 ms iad23s63-in-f14.1e100.net [172.217.15.78]

Trace complete.

Like

Reply

0

O
OpenBSD

Contributor II

 • 

97 Messages

Probably an issue with your modem then. Based on how good your router is compared to what the modem provides I would have set the modem to bridge mode and used the wireless router for everything else.

Anyways, get with Cox and see if you can swap out your current modem for an Arris TM3402 eMTA. A Cox employee posted on dslreports.com forum that as of 10/01/2018 the TM3402 is available to everyone on all tiers. This modem was previously only available on the Gigablast tier.

Like

Reply

0

O
OpenBSD

Contributor II

 • 

97 Messages

Here's what mine looks like compared to yours. You can obviously see the difference in ms (milliseconds).

Tracing route to youtube.com [172.217.4.174]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms [192.168.0.1]
2 12 ms 13 ms 11 ms 10.33.0.1
3 13 ms 12 ms 13 ms 100.127.77.28
4 17 ms 17 ms 24 ms 100.120.100.36
5 29 ms 29 ms 30 ms 68.1.4.252
6 29 ms 29 ms 28 ms 72.215.224.173
7 * * * Request timed out.
8 27 ms 26 ms 26 ms 108.170.225.74
9 29 ms 30 ms 27 ms 108.170.234.213
10 30 ms 27 ms 29 ms lax28s01-in-f174.1e100.net [172.217.4.174]

Like

Reply

0

B
Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Bfrye004, I agree. Swap the Panoramic Gateway for a different device and let us know if the buffering improves. -Becky, Cox Support Forums Moderator

Like

Reply

C

CarolLM

Former Moderator

 • 

267 Messages

Hi there, Cox doesn't throttle any of our data connections. I'd really like to review your account regarding this matter. To do so you'd need to provide your complete address and account name via a Facebook private message, Twitter direct message, or email to cox.help@cox.com. You may also choose to either swap out the equipment at one of our Retail Stores or return it and choose to use your own equipment. We're here to help and want to ensure your service is working as it should. -Thanks, Carol

0

0