Yahoo Email Transition - Links & Resources

Have you considered cleaning out stuff you don't need.

Beyond quota issues, you're already having severe performance impact. You've also built a high-risk trove of information to plunder if anyone gains unauthorized access.

Yes, I have cleaned those files, but I have 20 years worth of email that I want to retain. The performance issue was never a problem before the transition, but that changed when using Yahoo. Synching with Yahoo has been much slower. To avoid that problem my non-inbox folders are treated as data and I do not synch them with Yahoo after the initial population. As far as the security issue goes you always need to assume that if you get hacked you are pretty well screwed. So firewalls, VPNs, appropriate antivirus/malware software, password management, and good security awareness procedures are a must. Most people don't realize just how much personal data can be gleaned from the average PC. So am I invulnerable? Of course not. My really sensitive files are on an external drive that gets disconnected after each use. CISM here.

Have you considered sitting down with a trusted relative or friend and having them help you sort out what's really important from 20 years' worth of emails? I know it can be difficult to part with precious information but sometimes we need another perspective on the actual value of these pixels and electrons, vs. their liability.

We should also consider offline archiving, instead of making Yahoo!s servers hold it all in perpetuity. Put it on a Bitlockered thumb drive, burn it to a CD-ROM, throw it in a drawer. Cost of electricity and maintenance: $0.

Hackers cannot work miracles, and our job is to reduce our risk profiles. Consider an automobile full of your stuff. Parked in front of your house it's safe. Park it downtown and it's a different story. Place your valuables in the trunk, out of sight, or leave a stack of $20s on the front seat? Have a loaded firearm under your pillow, or take out the ammo and store rifle in a safe? Your tax and insurance documents are in ten cardboard boxes in the kitchen/basement, or in a fireproof file cabinet with a key lock on it?

Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

Already talked to Cox Tech Support who told me there isn't anything they can do as the email account is now with Yahoo.

You need to work with Yahoo to ensure cox.net is recognized as a valid custom domain for mail.yahoo.com "add mailbox" feature & with yahoo servers

I'm hoping you have test email accounts on Yahoo ?? - log into one of them and in settings try adding a different cox.net account using "add mailbox" feature with "Yahoo" as the service provider and see what happens 🤦

JulianN,

I believe that the technical issues are only a part of the problem folks are experiencing. The larger problem here is that COX has dumped our email service off to a second rate provider that wants to charge us for technical support and cox technical support has simply abandoned their former customers. In addition, Yahoo's online service blocks part of our viewing area with adds (unless you pay extra to get rid of them) and has limitations and performance issues that we never had with Cox. After doing a little research I also see that Yahoo has a history of massive data breaches and is considered one of the most hacked email service providers. Based on how COX has handled this transition I have totally lost faith in COX as a service provider. I am currently evaluating other service providers for my remaining Internet, phone, and cable TV needs. I no longer trust COX.

Hi SteveG1, 

I completely understand how frustrating it is whenever there are issues with transitioning your email services from Cox Web Mail to another email service provider. The forum members are here to help you and you may also reach out to our technical support 24/7 via Live Online Chat: https://www.cox.com/residential/contactus.html or through CoxHelp, Facebook, or by calling us at 1-800-234-3993. 

We want to make the transition as painless as possible. You also have the option before transition to choose not to transition, however, if you would like to retain your content, you will need to move your data to another service provider or download your emails before your transition date. There are free and paid software options available to help you archive your email content for storage.If you choose another provider other than Yahoo you will not have the cox.net address anymore unless your choice of email serviceproviders will allow for it. 

I hope that we can regain your trust even if we are no longer providing you with email service. 

Thank you, 

Mike

Cox Support Forums Moderator

Are you surprised? I'm not disappointed, I am completely and thoroughly disgusted. I can't even add one of my cox emails to Yahoo because Cox doesn't have the right security.

Hello, I apologize that you are having difficulty with your email on Windows Mail. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. 

Thank you

You can change the name.  Tap in the name and a box should appear allowing you to change the name.

Cndyshops2 

Thanks for your post. It sounds like the email you received is fraudulent, as your personal information and credit card are not needed for the transition. 

As long as you can still sign in at https://myemail.cox.net/ and see your inbox, your email has not transitioned. When it does, when you sign in at https://myemail.cox.net/ instead of your inbox, you will see an announcement that your mailbox has moved and be directed to the Yahoo mail page. 

Thank you Colleen. I will keep checking for the transition. 

Tcox 

We value your business and your participation in our Community Forums, so I certainly don't want to see you go, but the truth of the matter is that once your email account has transitioned to Yahoo, it is managed by Yahoo and not tied to your Cox account or services in any way. But this only applies if all email accounts associated with your service have fully transitioned, meaning that when you try to sign in at https://myemail.cox.net/ you are NOT seeing your inbox, are redirected to the Yahoo email platform, and can successfully sign into the Yahoo platform and see your inbox for each account. The added caveat is that you must maintain activity on the account by signing into Yahoo mail regularly. (per their guidelines.)

If you are considering a change I'd like to hear more and would appreciate the opportunity to discuss the matter with you. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.

iggyaz 

Thanks for your comments! I'm so sorry to hear your mail transition was difficult and time consuming. It was meant to be a simplified process only requiring you to sign into the Yahoo webmail platform once each account had individually transitioned.
We certainly don't want to see you go, but as long as all of your Cox mailboxes have been successfully transitioned to the Yahoo mail platform, they will remain active with Yahoo if you maintain the required activity per Yahoo's mail guidelines. Once transitioned the email inboxes are no longer tied to your Cox services or controlled by Cox.
We really do value your business. If there's anything I can do to help with your account or services, or any other matters please kindly email cox.help@cox.com with your full name, complete street address and the details of your concern.