Xbox one slow upload speed

So everything in my home ( cell phones, laptop etc) gets awesome speeds, except for my 2 xbox 1s' . Anyone else having this issue?

Responses

Accepted Solution

Billy_F

New Contributor

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1 Message

6 years ago

I just got off the phone with Xbox support and had a technician for cox leave my house. My Xbox’s(that’s right more than one) get 1.7 upload and everything else in my house gets 15-18mbps upload. I can’t stream because my quality is horrific. I’m lost now and don’t know what to do. I don’t want to pay for this ** service anymore but cox is a monopoly in my area. Nothing else has the speeds.

SDF

New Contributor III

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15 Messages

Read my post above - They are the only ISP with over 100mbps download in my area as well - Cox Used to be the best, not anymore.

6 years ago

SDF

New Contributor III

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15 Messages

If you go to the Cox speed test (be sure you are logged into your cox account so it stores the results) you can get your PC to also have a slow upload speed by changing the server (IE Las Vegas, San Diego, ew Mexico, Etc.). Upload speed is separate from Latency. Changing the server cox uses for testing should only affect the ping \ Latency and not the speed in any way. This proves that it is a Cox issue. Also, Cox doesn't even use their own speed test. because they get favorable results form speedtest.net they use that so they can say everything is fine. Cox used to be the best. Not any more

6 years ago

OkieDan

New Contributor

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1 Message

How are you doing speed tests on XBOX? I want to check out my son's and daughter's.

6 years ago

Destiny

New Contributor

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2 Messages

I'm guessing there is still no fix to this??? Someone in a different thread said it could be due them turning off a certain port. I've noticed this issue since OCT and I have a xr500 router getting 400mbps download and 2.5 upload. Pathetic

6 years ago

SDF

New Contributor III

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15 Messages

menu - settings - network - speed test

6 years ago

Accepted Solution

JMS427

New Contributor II

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3 Messages

6 years ago

Please check out this photo. On the left is my friends xbox. He lives 2 miles away and has a local internet company's 320mbps plan. My xbox is on the right. I have cox ultimate 300. We have the same exact motorola 24x8 modem with ethernet going to xbox. Clearly there is an issue with cox and their upload speed on xbox.

KevinM2

Former Moderator

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1.5K Messages

Hi JMS427, we'd like to investigate this issue further for you. Can you please send us an email at cox.help@cox.com, so we can take a look at the signal levels on your equipment and perform a few tests? -Kevin M. Cox Support Forum Moderator

6 years ago

phillip2018

Contributor

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46 Messages

Kevin, I have this exact same issue and have posted many times on this. Again, what I have done:

-port forwarding

-dmz

-new wiring

-checked firmware to make sure it’s updated

-5 new modem/routers (arris and netgear)

-new consoles

-I even turned off my firewall to run test

i pay for 300 down and 30 up. I get 1-3 up on both Xbox one s, one x, and all of my friends in NW Arkansas who own Xbox get the same 1-3 up. That’s over 40 of us. It doesn’t matter if you have the gigablast which I tried, 50 down 5 up plan, or 100 down 10 up plan, you will never go above 3Mb/s up on Xbox. This started in October 2018. Please find a fix, and if this has anything to do with net neutrality please be honest and say so, so I can downgrade my plan. My Xbox is my gaming, my television, and some internet surfing entertainment. My gaming and twitch streaming has been negatively effected with some being unplayable at times. This has went on for 6 + months now with no fix.

6 years ago

KevinM2

Former Moderator

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1.5K Messages

Hi Phillip, Cox does not block, throttle or interfere with any customers' desire to go where they want on the Internet. Are you experiencing slow upload speeds anywhere else, aside from the Xbox? Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

http://bit.ly/2VsdGbX

If you are only experiencing slow upload speeds on the Xbox console, we would recommend contacting Microsoft directly.

Technical Support: 800-936-5700
Xbox 360 and Xbox One Support: 800-469-9269

-Kevin M. Cox Support Forum Moderator

6 years ago

phillip2018

Contributor

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46 Messages

I just got off the phone with Microsoft. This issue seems to be isolated with cox. I don’t care who did what, I just want a fix. I have been told be them that port 80 is required to be open both inbound and outbound, yet you guys have port 80 blocked. You have claimed it has been this way for 4 years. Why would this issue not be seen with other ISP’s like it is here if it was a Microsoft issue? This issue started in the middle of October 2018. Can you guys at cox not take an Xbox one s or one x and hook it up to your network and see what we customers are talking about? What I know for sure is my internet dropped dramatically in October to 19 down and 0.1 up, and 3 hours later at 7 pm central the internet came back with this upload issue to my consoles. Microsoft did not do a system update on this day. I ran tests with my console at the local cox store in town with it showing the same issue on your gigablast. I don’t understand why you wouldn’t want to help your customers find a solution to this issue..

6 years ago

KevinM2

Former Moderator

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1.5K Messages

Hi Phillip, port 80 is restricted to protect the safety and security of our customers' private information, http://bit.ly/2VtEokh. Cox provides the provisioned speeds to the modem itself. As this appears to be isolated to the console itself, and no other devices are impacted with slow upload speeds, this would be outside of our scope of troubleshooting. -Kevin

6 years ago

Becky

Moderator

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4.3K Messages

7 years ago

Hi Darren, are both Xboxes wired to your Gateway with an Ethernet cord? What upload speeds are each Xbox reporting? -Becky, Cox Support Forums Moderator

Darren_B

New Contributor

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2 Messages

One is wired and one is wireless. The wired gets around 100 Mbps down and 2.2 Mbps up. The wireless gets 28 Mbps down and 2.2 Mbps up.

7 years ago

Becky

Moderator

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4.3K Messages

Hi Darren, there wasn't any packet loss when I tested your modem yesterday. Today, however, I see intermittent packet loss and poor upstream metrics. I suggest documenting your wired speeds by logging into Cox.com via the Xbox browser and running the Cox Speed Test. (Refer to bit.ly/HowToRunCoxSpdTest for step-by-step instructions.) A service call is probably needed to resolve this for you. If you'd like my team to schedule an appointment for you, emails your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator

7 years ago

phillip2018

Contributor

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46 Messages

I have the exact same issue. I pay for 300mbs of download and 30mbs upload. As of the last week in October 2018, my upload to my Xbox one x and Xbox one s upload speed has dropped to 3mbs at best yet my other devices “computer, phone” get all speed. Any fix yet? I have an arris dg2460a modem/router

7 years ago

phillip2018

Contributor

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46 Messages

I have exact same problem since October 2018. Any solution?

7 years ago

Becky

Moderator

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4.3K Messages

Hi Phillip, please let us know if there is any improvement in your speeds after the tech's visit today. -Becky, Cox Support Forums Moderator

7 years ago

c5ride

New Contributor III

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13 Messages

7 years ago

Darren, is this still happening?? What city are you in?? Just asking because i am having the exact same issue. Thanks!

phillip2018

Contributor

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46 Messages

c5ride, you didn’t ask me, but I’m in northwest Arkansas. I have many friends in my town alone with this issue and none of us can game and broadcast. I have tried to tell cox the reason they haven’t heard more on this yet is b/c an average gamer turns on a game and if it works they play. The end. They don’t know to do speed tests and most gamers just know what their internet plan is called, not what the exact speed is that they’re suppose to get. I hope you can say something to this forum group to get cox to test their own network. A Tier 3 tech, an Xbox one, one s, or one x, a cox network, and a speed test. Literally 5 minutes of work to see what we all see.

7 years ago

pbxguy

New Contributor II

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9 Messages

c5ride, this is still happening to me in Omaha, NE. I have been on several calls with Cox tech support and no difference. I have tried two different modems and routers. I have even bought a brand new xbox one x 2 days ago and I still have the same issue. I have bounced from gigablast back to ultimate with 300/30. on my X1X I can not get more than 1.7-3 Mbps on upload. I have even directly connected my xbox to my modem and seen no different in testing with Cox. I really want this fixed like everyone else.

7 years ago

MarkM1

Former Moderator

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231 Messages

Pbxquy,

We want to see what may be causing your issue. Are you only having an issue with your Xbox? Are you able to test a laptop hardwired to the modem to see what you are getting on that device as well? We want to know if this issue is affecting all of your devices that are online.

Mark M.
Cox Support Forums Moderator

7 years ago

c5ride

New Contributor III

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13 Messages

Hi Mark, I am having the same issue, but it is ONLY our Xbox’s that are affected. No other device has this issue and as you can see from the rest of this thread, it’s not a router issue and going hardwired to the modem gets the same result. There is an issue with Cox and Xbox and NO ONE WILL LISTEN TO US!!!

7 years ago

Becky

Moderator

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4.3K Messages

Do traceroutes or other network diagnostic tools like PingPlotter show latency or packet loss to the Xbox Live service? -Becky, Cox Support Forums Moderator

7 years ago

Radon

New Contributor II

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10 Messages

7 years ago

Most of the main servers for gaming consoles are in CA or WA. You will more than likely notice a lack of performance. I can test my speeds to a location near the Cox server and get advertised speed but on the game console it is only half upload. Also they might be using QOS due to the amount of people using the service. I'm sure they wouldn't ever tell the consumer if so.

phillip2018

Contributor

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46 Messages

I have always had all speeds paid for until October 2018. Then it changed. What’s sad is no one seems to want to fix this issue.

7 years ago

KevinM2

Former Moderator

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1.5K Messages

Hi Phillip2018, we're always here for you 24 hours a day, 7 days a week. If you'd like, we can take another look at your equipment and signal levels in greater detail. If you're interested, please send us an email at cox.help@cox.com. To our understanding, you're having ongoing issues with the Xbox console, and we'll do the best we can to assist. -Kevin M. Cox Support Forum Moderator

7 years ago

SDF

New Contributor III

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15 Messages

No one is fixing this issue. You have so much data just from my case files. you can see by this thread that it happened to everyone here at approximately the same time in 2018 and now the ball is in the Cox court. Yet no one from Cox DOES anything other than push the ball down the court.

How about calling one of us to get a better understanding of what is happening.
How about looking at each of these cases to see what they have in common
How about looking at your "Port Filtering"
How about allowing Port 80 to be temporarily unblocked on a residential to see if that fixes the issue
How about actually caring. Actions always speak louder than words.

7 years ago

SDF

New Contributor III

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15 Messages

DIdi you gat any results from your test?

7 years ago

SDF

New Contributor III

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15 Messages

[deleted]

7 years ago

TheCodyTaylor

New Contributor II

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3 Messages

6 years ago

I, too, am having this issue. Paying for the 300 down, 30 up plan. I've always gotten at or above my speeds im paying for. Until a couple months ago, my upload speed on my xbox dropped to nothing, It varies between 0.00 to 2.5 Mbps. I've tried opening all ports xbox suggests, putting the xbox into DMZ, turned on IPV6. Glad to see its not just me, but if the issue cannot be fixed i will have to switch to another provider until fiber is ran in my neighborhood.

TheCodyTaylor

New Contributor II

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3 Messages

6 years ago

Currently waiting for higher tier tech support to have this done.

TheCodyTaylor

New Contributor II

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3 Messages

This was useless, he said he can help me open ports on my router, which is already done.

6 years ago

Tconnell10

New Contributor

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1 Message

6 years ago

Same is happening to me in NW Arkansas. Every other device is around 35 upload while my xbox one x is clocking a 2-4 upload. I've tried discussing with customer support. Very frustrating.

Edit: paying for gigablast

Zicious

New Contributor

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1 Message

6 years ago

I live in NE Oklahoma and have this exact same issue. I thought I was going crazy and tried everything. Only the Ethernet port on the Xbox does not get rated upload speeds. My laptop plugged into the same physical wire and same IP address gets rated speeds.

At first I thought it was an issue with the Ethernet port on just the Xbox. The best Upload I can get when I plug my Xbox One X is less than 4 Mbps. If I take that same Xbox, unplug the ethernet and use 5Ghz WiFi to the very same router it will get 27 Mbps.

I am not confident what is causing the issue, but it definitely seems related to the ethernet port and how that traffic is handled over the Cox network. Nothing I've tried has resolved the problem, even plugging the Xbox directly into the modem with no other devices and letting it use the (unsafe) public modems IP address.

Does anyone know what the physical NIC brand is that the Xbox One hardware uses? Could be something related to how it handles traffic and the Cox network not liking it. Considering the WiFi in the Xbox does not have the same issues (which is a different physical NIC on the device). It may be an issue related to that.

I use an SB8200 modem, the upload problems happen even if I connect the Xbox directly to the modem with 0 other devices connected to the modem. It isn't a Firewall/Router/Gateway issue if I'm using the modem direct.

(Edited to include details of equipment used)

Bcjohnson44

New Contributor

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1 Message

6 years ago

I'm having the same issues. With the Xbox I'm getting 3 upload and 300 download. Cox keeps trying to tell me that it's my xbox but when I use a hotspot, I'm getting 15-20 upload on my xbox. It's on the Cox end of things

theauthenticdan

New Contributor

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2 Messages

6 years ago

Have you had any luck getting his fixed? I have the SAME EXACT PROBLEM. It is only with my xbox, and only affecting the upload... I am getting 300+ download and 1-4 upload... That is wireless, wired to the router and even wired directly to the modem.

All other devices are connecting fine, but this problem affects the multiplayer games online... COX PLEASE HELP. This is apparently a common problem (just google "xbox one upload cox" and you see a long list of reported issues starting back in Nov 2018.

What has happened COX? I used to be very proud of my internet and happy with your service.. Lately, it has been terrible.

OpenBSD

Contributor II

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97 Messages

Since Cox is throttling (traffic shaping) upload speeds to specific gaming endpoint servers you will get poor gaming performance. This has been the case since net neutrality was repealed in 2018.

I ran the Xbox One speed test randomly during different times of the day and sometimes I get up to 5 mbs upload and other times I get 0.15 mbs speeds. It's just crazy

You won't find a fix for this. I've tested with with 2 different modems completely bypassing my firewall (router) with the same results.

6 years ago

KevinM2

Former Moderator

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1.5K Messages

Hi OpenBSD, we do not block, throttle or otherwise interfere with anyone's desire to go where they want on the Internet. Cox is committed to an open internet experience for everyone. Here is a link with additional information on ways to improve your internet experience:

https://bit.ly/2HIbEh6

Please feel free to reach out to us at cox.help@cox.com for additional assistance. -Kevin M. Cox Support Forum Moderator

6 years ago

OpenBSD

Contributor II

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97 Messages

Hi OpenBSD, we do not block, throttle or otherwise interfere with anyone's desire to go where they want on the Internet

To the Cox customers who are reading this. Do you see the word usage here which I've seen posted on more than one occasion? Cox is suggesting that they don't throttle or otherwise interfere with anyone's desire to go where they want on the internet. I don't disagree with this statement. Of course we can surf where we want. What they won't tell you is that they are traffic shaping (throttling) upload speed which is outbound internet traffic to gaming servers on a regular basis since 2018 causing significant gaming issues and packet loss. Legally they can do this but they do not have to tell you.

6 years ago

Morgan1982

Contributor II

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103 Messages

Even if that was the case, online gaming is kbps not mbps. They would have to throttle you under 1mbps to see an issue. Packet loss is something completely different and can be caused by all sorts of factors. I have cox and my one x shows the speeds i pay for on my xbox test. My older xbox always showed low upload speeds but the browser would be correct. The xbox forums are full of people complaining of this issue and they all have different internet services. I think it is an issue with xboxs built in test.

6 years ago

Morgan1982

Contributor II

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103 Messages

Also go into your settings on your Xbox and physically change the MAC address just the last digit and run a test it will show higher upload and download speeds I used to do this all the time. I think I even have some pictures of it I'll post them if I can find it. Not sure why it affects it but it does when you manually change the MAC address' last digit

6 years ago

Nateh8900

New Contributor II

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4 Messages

6 years ago

I am getting the exact same issues. No matter what I do I cannot get over 2mb upload which is ridiculous since I pay for gigablast. Even changing the MAC address does nothing. I believe this is all due to COX closing Port 80 for residential use. Microsoft requires 7 ports to be open for it to run smoothly and Port 80 is one of them they require. I am in Omaha, NE and my internet was fine about a month ago. I believe the only way to improve this is to switch to a different internet company.

I took my Xbox to my friends house who is down the street and instantly got 300+ upload because he's on Century Link.

RandomVash

New Contributor

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1 Message

6 years ago

Having the exact same issue with gigablast. I played with dns servers which helped a little but still can’t get over 3mbps on my Xbox one x. Every other device runs fine. I also played with using a vpn service by connecting my Xbox to my pc via Ethernet. This allowed me to get 100 down 25up but I had packet loss and moderate nat type. However it does seem to prove that the issue is with Cox and not with my personal equipment or hardware. I would be curious to see results from a vpn enabled router but my ea9500 doesn’t have this feature.

McFallD

New Contributor

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1 Message

6 years ago

Broken Arrow, Oklahoma same thing. Gigablast connection. 700 down 3 up on X1X wired. Don't remember if I had the problem on wireless, but this is not acceptable..

Rey71

New Contributor II

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8 Messages

I am curious if anyone on ps4 is having similar upload issues with Cox and the upload or this is just isolated to Xbox? I am still having this issue as well upload on other devices is 10-12. But 2mbps on xbox via wifi or directly connected.

6 years ago

OpenBSD

Contributor II

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97 Messages

When I experience lag spikes I check the speed test for my Xbox and I've seen upload speeds as low as 0.15mpbs. Both my consoles hover around the speeds listed below. Currently I'm playing Apex Legends using one of my Xbox's. When I check the servers list all of them show 2% packet loss. I've been a computer nerd for 20 years and starting this past year I've been experiencing gaming issue mainly due to upload speeds. I know a lot about firewalls. I used FreeBSD, OpenBSD, pFsense, OPNsense, consumer grade wireless routers will built in firewalls and they all have experienced the same issue with Cox. The thing is even if you connect your console directly to your cable modem you still will get the same slow speeds. This is definitely a Cox related issue as others have stated using a different ISP solves the problem.

My 2 Xbox's:

Download: 80mbps

Upload: 4mpbs

My PS4:

Download: 70 mbps

Upload: 3.5 mpbs

6 years ago

KevinM2

Former Moderator

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1.5K Messages

Hello, we are detecting signal issues with your modem, which may be the reason for the slow upload speeds. Can you please include a link to this forum thread and email us at cox.help@cox.com? Please check to ensure that all cables are tightly secured and free of damage, this includes any splitters or amplifiers you may have as well.

We may have to send out a service technician. -Kevin M. Cox Support Forum Moderator

6 years ago

Welcome to the Cox Community

Darren_B

Xbox one slow upload speed

Billy_F

SDF

SDF

OkieDan

Destiny

SDF

JMS427

KevinM2

phillip2018

KevinM2

phillip2018

KevinM2

Becky

Darren_B

Becky

phillip2018

phillip2018

Becky

c5ride

phillip2018

pbxguy

MarkM1

c5ride

Becky

Radon

phillip2018

KevinM2

SDF

SDF

SDF

TheCodyTaylor

TheCodyTaylor

TheCodyTaylor

Tconnell10

Zicious

Bcjohnson44

theauthenticdan

OpenBSD

KevinM2

OpenBSD

Morgan1982

Morgan1982

Nateh8900

RandomVash

McFallD

Rey71

OpenBSD

KevinM2

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