Wi-Fi/modem stopped working after moving to new shelf

Using the same exact same coax and power cables. I didn’t add remove or change anything. I did initially plug it into an extension cord at first but then plugged it back into the wall. Neither works

How do I do factory reset? My unplugging?

Same exact connections as before I didn’t change anything 

Tmeric ,

Sorry to hear your modem isn't connecting after you moved it. When you checked the connections, did you remove the coax from the modem again to check the pin inside is still straight? (Remove the power before doing this) What about at the wall? I'd also recommend making sure no parts of the coaxial cable are damaged. Please be sure to update us here if you are able to correct the issue but if the modem doesn't sync back up we may need to have someone come out. You can email us at cox.help@cox.com with your name, address, description of the trouble and a link to this thread. 

The pin on both ends of coax don’t look damaged or bent. Would it have messed up something if I disconnected and reconnected coax while power was still on? I did that a couple times 

Tmeric 

Not unplugging the power when removing the coax usually isn't an issue, but it's good practice. I've seen things happen. A factory reset likely won't restore connectivity between the modem and our network. Do you have another coaxial cable you can try? 

Darkatt wrote:

blinking means, it's not online.

Are you sure? Blinking amber means offline, but blinking white means a provisioning problem according to here.