Visitor

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2 Messages

Why is it so hard for you to do your jobs?

Two outages lasting hours each in one day. And basically guaranteed that this won't be the last of it. It is absolutely insane the amount of "outages" you have, let alone the stupidly long time it takes you to get it back up. For the "number one provider" for whatever reasons you claim, you have the absolute worst reliability as a company. I can never trust that your networks will stay up for even a day at this point. Actually do your jobs and try to actually provide the great service you claim to promote. You are the worst, but I don't have a better choice in my area than you losers so I'm stuck with you; alongside many other unsatisfied customers. For the love of anything in this world, do your jobs and actually try to provide consistent service. 

Moderator

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52 Messages

Hello Devanmoore,

I apologize that you are having some issues with outages in your area. We value you as a customer and want you to have a positive experience. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.


-Rob

Visitor

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2 Messages

@RobertS1​ I emailed you pal, would be surprised if you have any worthwhile excuses for this. 

(edited)

Visitor

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1 Message

no one at cox cares about their customers.  My service has been completely out for a week and no one at Cox can say why or how long it will last.  this is a group of people that hate their customers.

Moderator

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52 Messages

Hello Shrmntnk, I am sorry to hear that your service has been down this past week, I would love to assist you, If you would like send me an email at cox.help@cox.com with your full name and address I will take a look.

Visitor

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1 Message

Daily internet outages?? Why?  What do we pay for when it is constantly going down?   Every day there is an outrage. I work from home and can’t keep having this kind of crappy service

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