New Contributor
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1 Message
Why does your internet go out daily
Why is it every single day for the past 4 years does my Internet go out sometimes it's for an hour around 5am other times from midnight to 6am or longer it never fails. 2 different apartments so different areas the apartment I currently live in is only a few years old, I changed modems it still happens. If there were other options other then cox in my area I'd definitely go with Verizon or T-Mobile to have a more reliable internet connection 24/7. I work odd hours online the internet going out has caused me to loose $ and last year a job bc I wasn't able to attend a meeting on zoom. I don't pay for my internet for it to do this on a daily basis.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
Can you explain this? Does it happen in two different apartments, AKA different modems? Also, does it effect wired as well as wireless? Last, what model modem do you have?
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cox_customer_92
New Contributor II
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4 Messages
They say "Maintenance 12-6am". Yes, I wish they would at least have a messaging system to give ppl heads up which day it will occur. They know which accounts/addresses they are working on. Not that hard to send mass notification for those particular residents affected. The other times it's congestion, everyone being online in your neighborhood
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Darkatt
Honored Contributor
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2K Messages
So, I hate saying this, because residential internet shouldn't go out like that every day, BUT, if your livelihood depends on the internet, I would switch to Cox Business. A business line will get more attention and MUCH better response to downtime than residential will.
That being said, are you using the same kind of modem/router at each location? When your internet goes down, what do the lights on the modem show? Have you checked the Cox App during this time to see if there is an outage, or work being done?
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dunnm
New Contributor III
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12 Messages
The same this happens to me in Phoenix, AZ. Usually anywhere from 5 minutes to 5 hours. Calling support doesn't help. All they do is ask to reset the modem, and then suggest that a technician come out with a possible charge of $70. Very frustrating. It has to be on their end because it's all their equipment up to the modem.
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