Some modems take longer than others. Some of the arris modems take exceptionally long, as instead of locking in channels by groups of 8 like some, they do so, a single channel at a time, to ensure the fastest possible connection. That's a hold over from the old Motorola Surfboard line. Slower boot, faster throughput. I have an old DG2460, takes 6-8 minutes to boot, but I can tell you, it's extremely fast, even if it is over 7 years old.
You could try logging into your Cox account to Reset your modem as opposed to a reboot. Reboot will reboot the device as is...but a Reset could correct any errors in your firmware.
A reboot or restart just turns off and on equipment. A network reset should wipe the current network config and reload it, such as a factory reset would do for hardware. Cox could push an update to your modem so all you'd have to do is reboot.
However, there may be nothing wrong with its config because as others have noted, some modems take a long time to reboot. Is 10 minutes unusual for the OP? I don't know, but it was worth a post.
A network reset should wipe the current network config and reload it
Is a network reset the same as a factory reset? Also how would a reset correct firmware issues? Do you mean it does error correction on the firmware itself or does it just make sure firmware is up to date?
As for boot time, I think the manual calls for up to 6 minuets(1 for LED activity and up to 5 for boot) for factory reset so maybe what OP is reporting isn't that abnormal. I could see 5-6 minuets seeming like 10 when your staring at the lights.
Mouth...I didn't see your reply. I got a bubble for a post but didn't see yours.
I wouldn't think a network reset would be the same as a factory reset. I think a factory reset would rollback the firmware and U/I of a device to its original factory (or Cox) default settings (username, password, SSID, hotspot, etc).
It'd probably be quicker to just verify the name of the configuration file as opposed to correcting any errors within the file.
From my experience, any tech would use specific terms to perform specific actions: reboot, reload, reset, replace, etc. If Becky recommended resetting my modem, I'd start looking for a paperclip. However, according to Becky, these are the same action.
Armed with Becky's definition a few years later, a rep wanted to reset my modem. [I already rebooted it.] The rep then skool'd me a reset signal "refreshes" other things. Good lord, another term, but it worked...so I distinguish between the two.
It's possible that the modem is taking so long to reboot for the same reason you're rebooting it in the first place. If you're rebooting to troubleshoot a connection problem you have poor signal or a modem issue.
Just for a point of reference, my MB8600 takes less than 2 minutes. I do have an excellent signal. I realized a couple of days ago that there wasn't a Cox lock tag on the box, so went out this morning and cleaned out the bugs, snugged up the loose ground wire, and snugged up one of the other fittings. Afterwards, I rebooted and made a point of checking the timing.
Ten minutes is a long time. I'd understand the bloated software of a cable-box taking 10+ minutes...but a modem? I'm not disputing the 10-minutes for other users...but it is a noticeably long time.
There was a recent post about the StraightUp Internet plan and the Add/Change Device link in the Equipment section of our accounts page. I was curious about the Add/Change link and the Reset Device is beneath it. [Yeah, why not] and the reset took only 3-4 minutes. I didn't time it but it was a lot quicker than the song "Coma" by Guns N' Roses (10:14).
Chrispy is correct: OP is rebooting for a reason.
Ha-ha..."bugs." Cox issued my first HD receiver and when I got it home, there was something rattling inside. Further inspection revealed the dried corpses of 2 stinkbugs.
Oh no...not for abnormal reboots. Lab had cleaned bugs from the outside box because bugs were in the outside box. The box is now quite spotless, so I suggested sealing its feed holes.
DRVEGAS
Valued Contributor
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410 Messages
2 years ago
Try unplugging it from the ac for about 10 minutes and try to reboot again.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
Are you remotely rebooting it or using the UI or unplugging it?
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Darkatt
Honored Contributor
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1.9K Messages
2 years ago
Some modems take longer than others. Some of the arris modems take exceptionally long, as instead of locking in channels by groups of 8 like some, they do so, a single channel at a time, to ensure the fastest possible connection. That's a hold over from the old Motorola Surfboard line. Slower boot, faster throughput. I have an old DG2460, takes 6-8 minutes to boot, but I can tell you, it's extremely fast, even if it is over 7 years old.
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Bruce
Honored Contributor III
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5.7K Messages
2 years ago
You could try logging into your Cox account to Reset your modem as opposed to a reboot. Reboot will reboot the device as is...but a Reset could correct any errors in your firmware.
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DRVEGAS
Valued Contributor
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410 Messages
2 years ago
Mine takes about 10 minutes as well.
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ExtraChrispy
Contributor III
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185 Messages
2 years ago
It's possible that the modem is taking so long to reboot for the same reason you're rebooting it in the first place. If you're rebooting to troubleshoot a connection problem you have poor signal or a modem issue.
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Lovemylab
Contributor III
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136 Messages
2 years ago
Just for a point of reference, my MB8600 takes less than 2 minutes. I do have an excellent signal. I realized a couple of days ago that there wasn't a Cox lock tag on the box, so went out this morning and cleaned out the bugs, snugged up the loose ground wire, and snugged up one of the other fittings. Afterwards, I rebooted and made a point of checking the timing.
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