Why do I HAVE to have a service tech?

Colleen, how would the problem be impossible to guess? How is anything impossible to guess? How would you troubleshoot this problem if you were having problems with your internet? Would you have to look up your modem in your own tools? I am really not trying to be a jerk here because you're actually one of the few moderators here who help. I will try to help the user with basic troubleshooting in an attempt to both save the user time, money and effort and possibly cost for your company. I will not try to understand you're troubleshooting anymore though. However, if you would like to discuss this, please post on the thread I made on the issue. Thank you and have a nice day.

If all the technicians available spots are filling up quickly ... Wouldn't you say there is an issue in the area? Asking a serious question, because to me that's where I'm at with it. I've found a new Internet provider and will cancel as soon as the new one is installed. I've fought with Cox for 9 years and it's just not worth it anymore. 

Were you asking me or the moderator?

If the Cox modem cannot be seen, and you got yourown modem and IT cannot be seen, you have a signal issue. MAYBE the outlet you are trying to use isn't connected. Have you tried any other outlets in the home? Have you checked the splitter outside, (if there is one)? Have tried a different cable wire> If none of those are a fix, then your self install will be converted to a pro install and may cost you 100$

The system isn't new. Been running exactly the same for two years. It is my modem because everyone they ever gave me had more issues then I can count. We've tried different plug ins. And it's been fine until they started running static ip underground in our neighborhood, but instead of cox just saying that is the issue, they are scheduling everyone a tech. The lady even said it was filling up fast in my area ... Possibly because we are all having the same issue. I'm just waiting on my new Internet system to be delivered this week and we will cancel cox. It's been an ongoing issue with them for 9 years and it's not worth my time anymore when another company is able to handle it. The customer service with Cox has always been the worst and I don't want to argue over it. 

We had no issues until it we were trying to watch something and all of a sudden it went out. I went and unplugged and replugged in and it was blinking but wouldn't stay solid. Got on the cox app and rest it from there, worked for 15 min then cut out. Did this back and forth until the app wouldn't let me reset anymore and told me to call a technician. No I am not calling a technician because they always tell me it's on my end and I'm not paying for the bull anymore. When it works perfectly fine until all of a sudden it doesn't. But it's back to working fine today so I'm gonna say it's them having issues, but won't say it's an outage.  

When you say you're trying to watch something, do you mean on your TV? If so, do you have Cox TV service? If so, what kind of boxes do you have? The wireless boxes or the one that connect with coaxial? I asked because if you have the wireless ones and everything goes through the panoramic gateway and you most likely have a direct connection from the street to that gateway. Can you confirm that? Or if you have the boxes that need the wire and they went out at the same time as your internet tells more about the problem. How do you know it's not a problem on your side? Not to insinuate that it is but what data do you have or what troubleshooting have you done? Has the technician been out before? If so, when and what did he do and what did he say? Assuming everything is working correctly until it's not working at all is not proper logic. The modem has signal level tolerance ranges so you can have just enough signal for the modem to connect, but it's like someone hanging on at the end of a slippery rope. The littlest thing makes them fall. You reboot the modem and disable to find its grasp again, but it's not a good connection. That's probably why the system stopped being able to send a signal to the modem to reset it. So I think it's possible there has been Band-Aid fixes for a long period, so not only do the banded fixes need to be addressed but the root cause found.

Also just to touch upon something you say the reason that they can't tell you in it's an outage is because unless it's declared an outage, it's literally not an outage. An outage is usually triggered one of two ways from them seeing or knowing that there's a problem like remotely through tools or from a technician seeing a wire in the street or it's based off of call volume and metrics. The first kind of outage was sometimes have a ticket or estimated time of repair or just an idea of what's causing it, but the second kind of outage is just them saying it's an issue in the area and they're working on it. If not enough, people are calling in to report it. It won't be declared that kind of outage. So it's not a problem that they can't tell you it's an outage because it doesn't matter. You would probably need a technician either way to escalate it to maintenance to actually find the problem. An outage would likely just cause the person you're talking to to be unable to schedule an appointment. So if anything you need to contact them when you're not an outage and you do that by checking Cox's outage page.