Visitor
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1 Message
Why do I even pay for a service that doesn't work?
I have time off from work and all I want to do is use the Internet to enjoy my time away from work. The constant outages are extremely frustrating. I have proof as well. Living metropolitan area of Phoenix AZ Cox is the only high speed ISP. I would have switched years ago if they did not have a monopoly on fiber optic. This company is garbage and if you guys ever get competition it will be the day you 100 percent of your customers.
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Shaun_A
Moderator
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84 Messages
Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.
-Shaun
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ecamkingram
Visitor
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1 Message
My internet has gone out everyday this week from 6:15pm on … every evening!! No information as to why this keeps happening and when I try to chat with Oliver the robot he tells me I can’t be connected to a live agent because they can’t help me. And now during the Super Bowl it happens again! This is beyond ridiculous and so frustrating! It’s affecting my work and for the money I pay - this is not worth it!
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