New Contributor III
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12 Messages
Who is responsible when Data Usage meter doesn't update?
I have run into situations where near the end of my billing cycle, the Cox Bandwidth Usage will "stop working". It will skip days, and show my usage for those days as 0. It will continue to show 0, even after a few days. Other days will be fine, as if that 1 or 2 days usage was "lost".
Then, a few days later (and often after the cycle has reset), it will suddenly have the usage for those "skipped" days, and shows the usage for those days, as if nothing happened.
Seems like a scummy thing to do if we are responsible for this screw ups on Cox's end. We don't have an accurate reading on what usage we have used, and are not properly updated. And if we were to go over, and then call in after the "missed" days usage has been added, we are on the hook for the overage.
Luckily for me, I have a separate BW monitor, but I can imagine other people running into this and getting screwed by this.
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Chrislees
New Contributor
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1 Message
This is an excellent point. By having such a large delay, its unclear when you've hit the cap, how far over you are, and if it has reset yet. Unfortunately for me, this turned what could have been minor overage charges into a billing increase of $54.99 -> $149.98 for my account. Now Cox wants me to pay $200 and my connection has been suspended for days. I can not afford to pay all at once, nor do I feel Cox is even justified in charging that much for bandwidth, and I feel we've reached a no-win situation. I would make payments on the amount in order to be reinstated, and I earn my wages via internet access. Sort of a catch 22. But not.
Tl;dr I hope they fix bandwidth monitoring and stabilize fees for mine and everyone else's benefit. Wish they had hard capped and shut off my service like Comcast does.
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Becky
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